Raven Clark
Dallas,TX
Summary
Professional and industrious Medical Administrator bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Dependable and quick-learning team player with effective communication and organization skills. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
7
7
years of professional experience
Work History
Front Office Resource Lead
Metroplex Medical Centres
Dallas, TX
10.2021 - Current
- Is the first point of contact with patients and serves one of the most important functions in our facilities.
- Courteously and professionally greets patients and obtains accurate demographic and insurance information for registration.
- Work in harmony with clinical staff to ensure each patient is given highest level of customer service and every staff member is treated with utmost respect
- Carry-out duties by adhering to highest standard of ethical and moral conduct and fully support the mission, vision, and values of Company
- Manage multiple tasks, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service
- Reviews and processes patient registration forms and medical records ensuring they contain all necessary documents
- Complete and balance all daily transaction paperwork
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
ER Trauma Unit Secretary
Methodist Dallas Medical Center
Dallas, TX
01.2020 - 10.2021
- Kept track of bed availability, maintained daily schedules, carried out transfer and discharge procedures, handled vital patient information in computer systems.
- Extensive knowledge of ER trauma procedures, administrative duties, ordering supplies, multitasking, math skills, customer service, accurate typing, and following all guidelines within the hospital.
- Effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment
- Managed multiple stressful tasks while maintaining exceptional customer service
- Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
- Reviewed and processed patient registration forms and medical records.
- Complete and balance all daily transactions
- Assists the Physicians as well as the Charge nurse in carrying out the best possible course of action as it pertains to a patients care
- Maintain consistent and professional attendance, punctuality, personal appearance, and adhered to relevant health & safety procedures
- Received, recorded and addressed communication via telephone and email.
Patient Access Representative
City Hospital Emergency Care Center
Cedar Hill, TX
03.2016 - 02.2020
- Provided tracking of patient visitors, providing billing information to patients, and gathering patient information
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Credit Analyst
NEIMAN MARCUS
Dallas, TX
01.2017 - 01.2018
- As a Customer Advocate you are responsible for providing an unparalleled level of superior customer service to our existing and potential Neiman Marcus and Bergdorf Goodman Private Label Credit Card account holders
- Analyzed credit worthiness based on credit profile and structured lending models
- Communicated decisions that most effectively mitigate credit risk while applying sound understanding of established compliance and regulatory requirements.
- Showed strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization.
- Maintained a positive demeanor; while also maintained strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.
- Performed credit reviews on corporations to assess financial conditions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Improved understanding of financial statements, which helped in assessing risk.
Education
AS - Pre-Nursing
West Coast University
Dallas, TX2018
License - Cosmetology
Cosmetology Regency Beauty Institute
Cypress 04.2015
Associate - Science
Prairieview A&M University
Health Sciences07.2014
High School Diploma -
School of Health Professions
Dallas, TX05.2009
Skills
- Delivery Coordination
- Administrative Support
- Courteous and Professional
- Scheduling and Calendar Management
- Customer Service-Oriented
- Records Management
- Data Entry and Database Software
- Multitasking and Prioritization
- Customer Complaint Resolution
- Visitor and Customer Relations
- Automated and Manual Data Entry
Timeline
Front Office Resource Lead
Metroplex Medical Centres
10.2021 - Current
ER Trauma Unit Secretary
Methodist Dallas Medical Center
01.2020 - 10.2021
Credit Analyst
NEIMAN MARCUS
01.2017 - 01.2018
Patient Access Representative
City Hospital Emergency Care Center
03.2016 - 02.2020
AS - Pre-Nursing
West Coast University
License - Cosmetology
Cosmetology Regency Beauty Institute
Associate - Science
Prairieview A&M University
High School Diploma -
School of Health Professions