LeShea Trujillo
Commerce City,CO
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Lead Front Desk Coordinator in busy and successful patient setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Front Desk Coordinator
Caraway Orthodontics
Erie, CO
07.2019 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
Head Cheer Coach
DEA Cheerleading
Denver, CO
06.2007 - 08.2019
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught range of sport-specific skills with optimal safety standards.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Participated in regular training courses to keep up-to-date with new teaching methods and developments.
Patient Scheduling Coordinator
Chubb Orthodontics
Westminster, CO
10.2016 - 07.2019
- Confirmed patient appointments day before scheduled.
- Checked patients in and out and collected payments.
- Aided in development and betterment of patient management and workflow processes.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Bachelor of Science - Health Administration
Regis University
Denver, COBachelor of Science - Health Administration
University of Southern New Hempshire
Manchester, NHAssociate of Science - Dental Assisting
Everest College
Denver, CO07.2011
High School Diploma -
Thornton High School
Thornton, CO05.2007
Skills
- Delivery Coordination
- Documentation and Reporting
- Prioritization and Time Management
- Multi-Line Phone Systems
- Attention to Detail
- Scheduling and Calendar Management
- Computer Proficiency
Certification
- First Aid/CPR Certified
Timeline
Lead Front Desk Coordinator
Caraway Orthodontics
07.2019 - Current
Patient Scheduling Coordinator
Chubb Orthodontics
10.2016 - 07.2019
Head Cheer Coach
DEA Cheerleading
06.2007 - 08.2019
Bachelor of Science - Health Administration
Regis University
Bachelor of Science - Health Administration
University of Southern New Hempshire
Associate of Science - Dental Assisting
Everest College
High School Diploma -
Thornton High School