Raven Dinkins
Indianapolis,IN
Summary
Dedicated Medical Assistant/Front Office Coordinator with 10 years in patient care and Empathetic Patient Communication.
Experienced in Patient scheduling, Insurance verification, Precertification, and help with supporting and maintaining an organized office environment.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Indiana Oral Maxillofacial Surgery
Fishers, IN
05.2025 - 08.2025
- Managed patient scheduling and coordinated appointment confirmations to enhance office efficiency.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Maintained patient records using Electronic Health Record System.
- Handle all incoming calls and addressing patient inquiries professionally.
Front Office Coordinator
Otolaryngology Assoc
Indianapolis, IN
11.2017 - 03.2025
- Scheduled patient appointments and managed front desk operations effectively.
- Coordinate communication between patients and medical staff.
- Maintain patient records using Electronic Health Record System.
- Trained new staff on answering calls, scheduling patients, resolving issues promptly and front office procedures.
- Scheduled and Authorized Imaging appointments using accurate CPT codes.
- Help with Coordinating incoming and outgoing referrals to the preferred specialist.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Medical Assistant
Colon And Rectal Care
Indianapolis, IN
02.2015 - 09.2017
- Assisted in patient intake, ensuring accurate data collection and documentation.
- Supported physicians during examinations and procedures, enhancing patient care experience.
- Sanitized, Sterilize, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Build relationships with patients through effective communication skills.
- Prepping patients for surgery, assisting with Pre op and Post op care.
Education
Associate of Applied Science - Healthcare
Medtech College
Indianapolis, In01-2016
Skills
- Patient Care
- Customer service
- Insurance verification
- Scheduling appointments
- Placing orders fro Medical and Office supplies
- Precertification for Imaging using CPT/ICD 10 codes
- OSHA and HIPPA training
- First Aid/CPR Certified
- Empathetic Communication
Timeline
Front Office Coordinator
Indiana Oral Maxillofacial Surgery
05.2025 - 08.2025
Front Office Coordinator
Otolaryngology Assoc
11.2017 - 03.2025
Medical Assistant
Colon And Rectal Care
02.2015 - 09.2017
Associate of Applied Science - Healthcare
Medtech College