Raven Fambro
Kalamazoo,MI
Summary
Compassionate direct care professional with a focus on patient care, conflict resolution, and emotional support. Adept at developing personalized care plans and collaborating with multidisciplinary teams to enhance client well-being.
Overview
8
8
years of professional experience
Work History
RCA
Kalamazoo Pyschiatric Hospital
01.2024 - Current
- Monitored resident behavior and reported changes, ensuring timely interventions when necessary.
- Developed and implemented personalized care plans in collaboration with healthcare professionals.
- Collaborated with multidisciplinary teams to assess resident needs and adjust care strategies effectively.
- Provided individualized support to residents, enhancing daily living skills and promoting independence.
Direct Support Professional
Residential Opportunties Unlimited
04.2022 - Current
- Developed personalized care plans to enhance client independence and quality of life.
- Facilitated daily living activities, supporting clients in achieving personal goals and fostering self-sufficiency.
- Monitored client behavior, providing immediate interventions to ensure safety and wellbeing in residential settings.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust care strategies as needed.
- Advocated for client rights and needs within community resources and support networks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Care Specialist
Let's Talk About It
08.2018 - 03.2022
- Delivered compassionate care to clients, ensuring emotional and physical well-being.
- Developed individualized care plans based on client assessments and needs.
- Facilitated communication between clients, families, and healthcare professionals for coordinated support.
- Trained new staff on best practices in direct care and client interaction techniques.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Resolved customer inquiries through effective communication, enhancing overall satisfaction and loyalty.
Customer Service Representative
Answers Unlimited
02.2018 - 05.2020
- Utilized CRM systems to track customer interactions, ensuring accurate record-keeping and follow-up.
- Trained new staff on customer service protocols, boosting team efficiency and performance standards.
- Streamlined complaint resolution processes, reducing response times and improving service delivery quality.
- Developed training materials for team members, fostering knowledge sharing and skill development within the department.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Emotional support
- Patient care
- Time management
- Data entry
- Team Work
- Attention to detail
Timeline
RCA
Kalamazoo Pyschiatric Hospital
01.2024 - Current
Direct Support Professional
Residential Opportunties Unlimited
04.2022 - Current
Direct Care Specialist
Let's Talk About It
08.2018 - 03.2022
Customer Service Representative
Answers Unlimited
02.2018 - 05.2020