Raven Griggs Battle
Detroit,MI
Summary
To find a position in a field that will allow me to learn, grow, and become a success in that position with aspirations of working myself up the ladder of a fast growing organization. Demonstrated powerful communication skills by efficiently guiding potential clients through the sales process.
Overview
12
12
years of professional experience
Work History
Customer service representative
Macy’s
Dearborn
10.2022 - Current
- Effective and responsible operation of cash registers, handing cash and credit card facilities.
- Proficient in handling cash transactions with accuracy and attention to detail.
- Demonstrated ability to consistently provide exceptional customer service.
- Skilled in processing customer transactions efficiently and effectively.
- Capable of resolving customer complaints in a professional and timely manner.
- Experienced in utilizing point-of-sale systems to facilitate sales and transactions.
- Knowledgeable in store inventory management practices.
- Proficient in basic computer skills for data entry and record keeping purposes.
Inbound Sales Representative
Comcast
Plymouth
04.2019 - 08.2022
- Provided quality customer service, providing requested information and resolving complaints.
- Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.
Shift Manager
La Senza
Novi
09.2018 - 03.2019
- Daily reconciliations and reports.
- Dealing with customer claims.
- Responsible for daily operations.
- Responsible fro maintaining proper handling of daily business cash flow.
- Staffed and phased crew according to business peaks.
Assistant Manager
Body Shop DTW
Romulus
05.2015 - 09.2018
- Aid customers in locating merchandise.
- Assisting the General Manager at operational level in the planning and execution of all work related duties.
- Attracting new customers.
- Assist with promotional and marketing activities to drive sales.
- Establish and implement policies, goals, objectives, and procedures for the department.
Sales Associate
World Duty Free Group Detroit Metro Airport
Romulus
12.2013 - 05.2015
- Answering customer inquiries and complaints.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Assist customers and advise them of in-store sales/promotions.
- Calculated sales prices and total purchases; received and processed cash and credit card payments.
- Checking daily cash accounts.
Education
High School Diploma -
Hamtramck High School
06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Appointment scheduling
Timeline
Customer service representative
Macy’s
10.2022 - Current
Inbound Sales Representative
Comcast
04.2019 - 08.2022
Shift Manager
La Senza
09.2018 - 03.2019
Assistant Manager
Body Shop DTW
05.2015 - 09.2018
Sales Associate
World Duty Free Group Detroit Metro Airport
12.2013 - 05.2015
High School Diploma -
Hamtramck High School