Raven Griggs Battle
Detroit,MI
Summary
To find a position in a field that will allow me to learn, grow, and become a success in that position with aspirations of working myself up the ladder of a fast growing organization. Demonstrated powerful communication skills by efficiently guiding potential clients through the sales process.
Overview
12
12
years of professional experience
Work History
Customer service representative
Macy’s
10.2022 - Current
- Effective and responsible operation of cash registers, handing cash and credit card facilities.
- Proficient in handling cash transactions with accuracy and attention to detail.
- Demonstrated ability to consistently provide exceptional customer service.
- Skilled in processing customer transactions efficiently and effectively.
- Capable of resolving customer complaints in a professional and timely manner.
- Experienced in utilizing point-of-sale systems to facilitate sales and transactions.
- Knowledgeable in store inventory management practices.
- Proficient in basic computer skills for data entry and record keeping purposes.
Inbound Sales Representative
Comcast
04.2019 - 08.2022
- Provided quality customer service, providing requested information and resolving complaints.
- Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.
Shift Manager
La Senza
09.2018 - 03.2019
- Daily reconciliations and reports.
- Dealing with customer claims.
- Responsible for daily operations.
- Responsible fro maintaining proper handling of daily business cash flow.
- Staffed and phased crew according to business peaks.
Assistant Manager
Body Shop DTW
05.2015 - 09.2018
- Aid customers in locating merchandise.
- Assisting the General Manager at operational level in the planning and execution of all work related duties.
- Attracting new customers.
- Assist with promotional and marketing activities to drive sales.
- Establish and implement policies, goals, objectives, and procedures for the department.
Sales Associate
World Duty Free Group Detroit Metro Airport
12.2013 - 05.2015
- Answering customer inquiries and complaints.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Assist customers and advise them of in-store sales/promotions.
- Calculated sales prices and total purchases; received and processed cash and credit card payments.
- Checking daily cash accounts.
Education
High School Diploma -
Hamtramck High School
06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Appointment scheduling
Timeline
Customer service representative
Macy’s
10.2022 - Current
Inbound Sales Representative
Comcast
04.2019 - 08.2022
Shift Manager
La Senza
09.2018 - 03.2019
Assistant Manager
Body Shop DTW
05.2015 - 09.2018
Sales Associate
World Duty Free Group Detroit Metro Airport
12.2013 - 05.2015
High School Diploma -
Hamtramck High School
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