Summary
Overview
Work History
Education
Skills
Timeline
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Raven Henderson

Las Vegas,NV

Summary

Enthusiastic Server offering 10 years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Urban Lounge
Las Vegas, NV
02.2018 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for bar/grill restaurant with social relevancy and intentionality

Bartender

Chicago Bar And Grill
Houston, TX
04.2014 - 07.2015
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Cocktail Bartender

TGI Fridays
Houston, TX
12.2012 - 11.2014
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

Esthetics - Esthetics

Expertise Cosmetology Institute
Las Vegas, NV
2019

Dental - Dental Assisting

Kaplan College - Phoenix
Sacramento, CA
2012

Skills

  • PPE Guideline Compliance
  • Cleaning and Sanitizing
  • Service-Oriented
  • Food and Beverage Service

Timeline

Cocktail Server

Urban Lounge
02.2018 - 04.2022

Bartender

Chicago Bar And Grill
04.2014 - 07.2015

Cocktail Bartender

TGI Fridays
12.2012 - 11.2014

Esthetics - Esthetics

Expertise Cosmetology Institute

Dental - Dental Assisting

Kaplan College - Phoenix

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Raven Henderson