Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Henry

Columbus,GA

Summary

Trustworthy and dedicated Customer Service Representative with 7 years of experience Talented at correctly taking information and cheerful when assisting customers with requests and meeting special needs.

Overview

5
5
years of professional experience

Work History

Cashier

Del Taco
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Server

Red Lobster
01.2022 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Care Representative

Synovus Bank
04.2022 - 04.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Aflac
01.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Representative

Tsys
11.2019 - 01.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Stocker Associate

Walmart
11.2018 - 11.2019
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Sales Representative

Global Call Center Solutions
10.2018 - 06.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Associate of Science - Nursing

Columbus Technical College
Columbus, GA
01.2026

High School Diploma -

Jordan Vocational High School
Columbus, GA
05.2014

Skills

  • Sales Expertise
  • Team Goals
  • Till Counting
  • Temperature Assessments
  • Cash Management

Timeline

Cashier

Del Taco
10.2023 - Current

Customer Care Representative

Synovus Bank
04.2022 - 04.2023

Server

Red Lobster
01.2022 - 10.2023

Customer Service Representative

Aflac
01.2021 - 03.2022

Customer Care Representative

Tsys
11.2019 - 01.2021

Stocker Associate

Walmart
11.2018 - 11.2019

Sales Representative

Global Call Center Solutions
10.2018 - 06.2019

Associate of Science - Nursing

Columbus Technical College

High School Diploma -

Jordan Vocational High School

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Raven Henry