Raven Henry
Pasadena
Summary
Dynamic and compassionate Psych Technician at St. Tammany Hospital, adept at implementing behavioral management and de-escalation techniques to enhance patient care. Proven ability to gather critical patient information and maintain confidentiality, ensuring effective treatment plans and crisis management. Committed to fostering a safe therapeutic environment through strong self-awareness and professional boundaries.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psych Technician
St. Tammany Hospital
06.2024 - Current
- Implement behavioral management techniques to minimize disruptions within the therapeutic milieu effectively.
- Support psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
- Manage crisis situations efficiently by utilizing de-escalation techniques to maintain safety within the facility calmly.
- Facilitate smooth transitions between shifts through detailed reporting and concise handover communications.
- Maintain strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
- Monitor patients'' progress and adjusted treatment plans accordingly, ensuring effective interventions.
EMT-B
Acadian Ambulance
02.2023 - 06.2024
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
EMT-B
Patriot Ems
01.2022 - 02.2023
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
Bank Teller
Hancock Whitney Bank
01.2019 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate
Nike
02.2015 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Poplarville High School
Poplarville, MS05-2013
Skills
- Case documentation
- Professional boundaries
- Self-awareness
- Substance abuse awareness
- Behavioral management
- De-escalation techniques
- Direct patient care
Certification
- EMT - Emergency Medical Technician
Timeline
Psych Technician
St. Tammany Hospital
06.2024 - Current
EMT-B
Acadian Ambulance
02.2023 - 06.2024
EMT-B
Patriot Ems
01.2022 - 02.2023
Bank Teller
Hancock Whitney Bank
01.2019 - 10.2022
Sales Associate
Nike
02.2015 - 11.2018
High School Diploma -
Poplarville High School
Similar Profiles
KATIE DURANDKATIE DURAND
NICU Float Nurse at St. Tammany HospitalNICU Float Nurse at St. Tammany Hospital
Tamoria LoweTamoria Lowe
PreAccess Scheduler at St. Tammany HospitalPreAccess Scheduler at St. Tammany Hospital
Melanie YuhaszMelanie Yuhasz
Registered Nurse, Medical-Surgical Unit at St. Tammany HospitalRegistered Nurse, Medical-Surgical Unit at St. Tammany Hospital