Raven Hockaday-Lovett
Conshohocken,PA
Summary
Driven professional with a proven track record at Hotel West & Main Hilton Tapestry, enhancing sales revenue through efficient resource allocation and strong client relationships. Excelled in customer service and CRM data entry, boosting customer retention. Skilled in mentoring teams towards exceeding targets, demonstrating a goal-oriented mindset and exceptional communication abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Hotel West & Main Hilton Tapestry
10.2022 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Operations - Front Desk
LifeTime Athletic Fitness
12.2018 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
Education
No Degree - Pre-Nursing
Montgomery County Community College
Blue Bell, PADental Assisting
Shark Dental Academy
Abington, PA06.2024
High School Diploma -
Charter High School For Architecture And
Philadelphia, PA05.2016
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Goal-oriented mindset
- Customer Service
- Customer Retention
Certification
- First Aid/CPR Certified
- Certified Dental Assistant
Timeline
Sales Coordinator
Hotel West & Main Hilton Tapestry
10.2022 - Current
Operations - Front Desk
LifeTime Athletic Fitness
12.2018 - Current
No Degree - Pre-Nursing
Montgomery County Community College
Dental Assisting
Shark Dental Academy
High School Diploma -
Charter High School For Architecture And
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