RAVEN JEFFERSON
Glen Lyon,PA
Summary
Highly ambitious and driven professional with a proven track record of reliability. Consistently exceeds expectations and delivers exceptional results. Possesses a strong work ethic and a passion for continuous learning and growth. Seeks opportunities to leverage skills and drive to make a significant impact in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Pfizer
09.2023 - 03.2025
- Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Coordinated appointment scheduling, optimizing patient flow and operational efficiency.
- Assisted with insurance verification processes, improving accuracy of patient records.
- Educated patients on medication usage and adherence to treatment plans for better health outcomes.
- Collaborated with healthcare providers to streamline communication and improve patient care services.
Housekeeper
Hampton House
Wilkes Barre, Pennsylvania
02.2022 - 08.2022
- Sanitized tables and countertops with cleaning solutions.
- Scheduled maintenance on cleaning equipment and machines to prevent malfunctions.
- Organized work schedules according to room location and size.
- Disinfected and deep cleaned upholstered furniture and carpets.
- Washed tub and shower basins and cleaned shower curtains.
- Wiped down windows and mirrors with glass cleaner.
Customer Service
Neiman Marcus
Pittson, PA
11.2021 - 04.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized automated systems to log and retrieve call information.
Administrative Assistant/Receptionist
Medger Evers College
Pittson, PA
06.2016 - 01.2018
- Answer phones take notes schedule appointments
- Designed and streamlined departmental forms, fostering data entry and retrieval.
- Utilized financial reporting software to generate financial statements and create reports.
- Maintained files and filing, keeping sensitive information confidential.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Maintained calendars and schedules to set appointments for management team.
Education
High School Diploma - undefined
Thomas Jefferson
Brooklyn, NYSkills
- Skills, Typing, Cashiering
- Conflict Resolution
- Teamwork
- Attention to Detail
- Adaptability
- Active Listening
- Team Leadership
- Ability To Multitask
- Excellent Communication
- Problem-Solving
- Time Management
- Patient communication
- Customer service
Timeline
Patient Service Representative
Pfizer
09.2023 - 03.2025
Housekeeper
Hampton House
02.2022 - 08.2022
Customer Service
Neiman Marcus
11.2021 - 04.2022
Administrative Assistant/Receptionist
Medger Evers College
06.2016 - 01.2018
High School Diploma - undefined
Thomas Jefferson