Raven Johnson
Warner Robins,GA
Summary
Skilled Collaborator with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while being a Effective Cross Functional Communicator.
Overview
11
11
years of professional experience
Work History
Academic Registrar
Miller Motte College, Ancora Education
Macon, GA
10.2022 - Current
- Maintain Student Population for all Active Students
- Building Schedules and course shells in CampusVue
- Creates, updates and archives academic records and files for students ( Active & Inactive) to ensure files are accurate and complete to ensure compliance with institutional accreditation federal and state guidelines
- Maintain attendance and population records
- Maintain attendance and population records
- Monitors attendance data daily
- Communicates with the Director of Education and Director of Admissions on a weekly basis to discuss outstanding student record items and to ensure each new student file is complete
- Audits academic files for graduating and withdrawing students and ensures completeness prior to archiving
- Prepares obtains approval and distributes student attendance notifications
- Maintains an accurate student population list in the student information system CampusVue
- Prepares Population reports weekly monthly annually
- Maintain grade report and inputs grades
- Process credit transfer request
- Ensures all Incomplete grades are resolved
- Generates and prints cumulative transcripts for all students attending each term
- Support student registration and course scheduling
- Processes request for official transcript requests and mails them to students in a timely manner
- Supports students and registration and course scheduling
- Assist the Director of Education and Program Coordinators in the Master Schedules
- Provide Customer service and Administrative Assistance to other departments
- Communicate with students about their questions or concerns
- Other duties assigned by Campus Leadership
Customer Service Representative, Customer Accounts
Continuum Global Solutions, Omni Interactions, Inc
Houston, Denver, TX, CO
11.2021 - 04.2022
- Provide Client services in billing
- Compelling Customer Service
- Customer Account Management
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Completed routine and complex account updates to resolve problems
- Responded to customer requests for products, services, and company information
- Managed over 50 customers calls per day & increased sales by 10%
Registrar's Assistant
Fort Valley State University
Fort Valley, GA
01.2018 - 05.2018
- Sharee Lawrence
- Duties: Plan/arrange priorities of office functions, direct incoming telephone calls and mail correspondence, assist students with registration, and performed general administrative duties such as faxing, copying, scanning, and e-mailing and maintained personnel files.
- Greeted every guest with personable approach and provided knowledgeable service
- Organized, reviewed, and filed paperwork for secure recordkeeping
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Administrative Assistant
Valley State University
Fort Valley, GA
08.2012 - 12.2016
- Fort Valley State University - Fort Valley, GA
- August 2012 to December 2016
- 31030| Phone: 478.825.6578
- Supervisor: Ms. Danette Jones
- Duties: Provide timely, courteous, and knowledgeable response to information requests.
- Communicated with various vendors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created and maintained databases to track and record customer data
Education
Bachelor's Of Arts - Liberal Studies, Gerontology
Fort Valley State University
May 2018
Skills
- Proficient in
- Microsoft Word, Excel, Google Suites, PowerPoint Student Management System (CampusVue) Canvas & Career Edge
- Proficient in Microsoft Applications
- Clerical Experience
- Time Management
- Phone Etiquette
- Document Retention & Filing
Timeline
Academic Registrar
Miller Motte College, Ancora Education
10.2022 - Current
Customer Service Representative, Customer Accounts
Continuum Global Solutions, Omni Interactions, Inc
11.2021 - 04.2022
Registrar's Assistant
Fort Valley State University
01.2018 - 05.2018
Administrative Assistant
Valley State University
08.2012 - 12.2016
Bachelor's Of Arts - Liberal Studies, Gerontology
Fort Valley State University
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