Raven Jones
Dallas,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
11.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements (ex. explaining the benefits of 70+ devices sold in store and finding a suitable device based off the customers needs)
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Associate
Old Navy
09.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Emphasizing the benefits of getting a company store card and the savings attached ( ex. explaining the benefits of being able to save between 20-70% off when applying and utilizing the card between the two sister companies)
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX06.2027
Associate of Arts - Nursing
Tarrant County College
Fort Worth, TX01.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Payment Processing
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
T-Mobile
11.2018 - Current
Sales Associate
Old Navy
09.2017 - 11.2018
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Arts - Nursing
Tarrant County College
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