Raven Laws
San Tan Valley,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Planet Fitness Gym
Apache Junction, AZ
10.2024 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and timely follow-up.
- Assisted in managing membership records to maintain accurate database information.
- Coordinated events and activities, fostering community engagement and participation.
- Implemented feedback mechanisms to improve service delivery and customer experience.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
The American Legion Post 27
Apache Junction, AZ
04.2023 - Current
- Assisted in training new team members on restaurant policies and service techniques.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Processed orders accurately using point-of-sale systems, minimizing errors in transactions.
- Cultivated warm relationships with regular customers.
Cashier/Driver Sales Representative
Mici Handcrafted Italian
Gilbert, AZ
06.2022 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer engagement strategies.
Restaurant Hostess
Barrio Brewing Co.
Gilbert, AZ
01.2022 - 05.2022
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new staff on operational procedures and customer interaction best practices.
- Coordinated with kitchen and waitstaff to ensure timely order fulfillment and guest satisfaction.
Barista
Lifeboat Coffee
Phoenix, AZ
07.2020 - 05.2021
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Trained new team members on equipment operation and customer service protocols.
- Maintained cleanliness of workstations and adherence to health and safety standards.
- Managed inventory, ensuring all supplies were stocked and organized for efficient service.
Restaurant Hostess
Village Inn
Paradise Valley, AZ
05.2019 - 02.2020
- Developed and maintained an organized reservation system for efficient table management.
- Monitored dining area for cleanliness and ensured compliance with health regulations.
- Implemented feedback mechanisms to enhance overall guest experience based on customer suggestions.
- Assisted in special event planning, collaborating with team members to create memorable experiences for guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
STUDENT CHOICE
Peoria, AZ06-2021
High School Diploma -
HORIZON HIGH SCHOOL
Scottsdale, AZ05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Complaint resolution
- Payment processing
- Staff training
Timeline
Customer Service Representative
Planet Fitness Gym
10.2024 - Current
Customer Service Representative
The American Legion Post 27
04.2023 - Current
Cashier/Driver Sales Representative
Mici Handcrafted Italian
06.2022 - 06.2023
Restaurant Hostess
Barrio Brewing Co.
01.2022 - 05.2022
Barista
Lifeboat Coffee
07.2020 - 05.2021
Restaurant Hostess
Village Inn
05.2019 - 02.2020
High School Diploma -
STUDENT CHOICE
High School Diploma -
HORIZON HIGH SCHOOL