Raven Lopez
Sierra Vista,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented, professional looking to bring medical background and team-building skills to deadline-driven environment.
Dedicated Customer Service professional with knowledge of service to deliver and prove multitasking abilities. Committed to maintaining professional relationships to increase profitability and obtain business results.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Dermatology And Plastic Surgery Of Arizona
Sierra Vista, AZ
04.2021 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant
Codac Health, Recovery And Wellness
Tucson, Arizona
04.2017 - 03.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Verified appropriate lab couriers and picked up collected lab specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Customer Service Specialist
APAC Customer Services
Tucson, Arizona
09.2013 - 04.2017
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Medical Assisting - Anatomy And Pharmacology
Pima Medical Institute
Tucson, AZ02.2016
High School Diploma -
Century High School
Santa Ana, CA06.2004
Skills
- Critical Thinking
- Social Perceptiveness
- Examination Preparation
- Wound Care
- Pharmacy Relations
- Appointment Scheduling
- Treatment Room Preparation
- Check-In and Check-Out Procedures
- Multitasking and Prioritization
- Completing Insurance Forms
- Updating Medical Records
- Patient Relations
- Operating EKG Equipment
- Decision Making
- Multi-line Telephone System Operation
- Cleaning and Organizing
- Procedure Assistance
- Blood and Tissue Collection
- Medication Administration
- Coordinating Drug Refills
- Willingness to Learn
- Electronic Charting
- Pulmonary Function Measurement
- Flexibility and Adaptability
- Vitals Collection and Documentation
- Data Analysis
- Patient Chart Tracking
- Data Entry
- Injury Treatment
- Payment Processing
- Centrifuge Operation
- Sanitizing and Cleaning
- Venipuncture Expertise
- Disease Diagnosis
Timeline
Medical Assistant
Dermatology And Plastic Surgery Of Arizona
04.2021 - Current
Medical Assistant
Codac Health, Recovery And Wellness
04.2017 - 03.2022
Customer Service Specialist
APAC Customer Services
09.2013 - 04.2017
Medical Assisting - Anatomy And Pharmacology
Pima Medical Institute
High School Diploma -
Century High School