Raven Lopez
Bronx,NY
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Job Path NYC
New York, United States
02.2023 - Current
- Assisted 15+ individuals with intellectual disabilities and autism spectrum disorder in daily activities, and facilitated 30+ community engagement opportunities.
- Supported treatment implementation and behavioral plans, resulting in measurable improvements in individual well-being.
- Monitored client progress towards goals, adjusting strategies to enhance support effectiveness.
- Trained and mentored new staff on best practices in direct support and client engagement.
- Maintained detailed documentation, ensuring clear communication and accountability within the team.
- Provided transportation and established connections with more than 10 community organizations to enhance support networks.
- Assisted with meal preparation and cleaning tasks. Supported individuals with bedtime routines. Monitored medication schedules and conducted regular check-ins on individuals
Crew Member
Burger King
Bronx, NY
10.2020 - 01.2023
- Delivered exceptional customer service by efficiently processing orders and serving food with attention to detail.
- Prepared ingredients for shifts to support food preparation operations. Assisted in cooking meals for customer service. Maintained cleanliness and organization in food preparation areas.
- Restocked all products in the store. Assisted with unloading trucks. Maintained cleanliness by wiping surfaces, sweeping, and mopping.
- Counted and organized cash trays for accurate financial management. Processed deposits and handled cash transactions efficiently. Assisted in exchanging change through cash drawers to maintain smooth operations.
Cashier, Stock and Price Scanning
Food Emporium
New York, NY
04.2019 - 01.2020
- Facilitated smooth checkout experiences by accurately processing items and preparing bags for customers. Enhanced overall shopping efficiency through attentive service.
- Managed comprehensive price updates, including product registration and timely adjustments to promotional signage.
- Organized shelf inventory and assisted in unloading deliveries from trucks and U-boats. Maintained clean and orderly stock areas to support efficient operations. Collaborated with team members to ensure timely restocking of products.
- Oversaw tray counting operations and managed voids and refunds processes. Coordinated with team members to enhance accuracy in inventory management. Led initiatives to improve customer satisfaction through effective handling of refund requests.
Crew Member
Piatinos Pizza
Staten Island, NY
11.2018 - 01.2019
- Facilitated daily food item preparation to ensure seamless kitchen functionality.
- Managed customer orders and delivered meals to enhance dining experience.
- Prepared and plated food items with attention to presentation and quality.
- Maintained cleanliness and organization of stations to ensure optimal functionality.
Education
High school Diploma -
Bronx Collegiate Academy
Bronx, NY01-2018
Skills
- Activity planning and scheduling
- People management
- Critical thinking and problem solving
- Employee training
- Interpersonal communication
- Time management
- Transportation
- ADL support
- Multitasking and organization
- Behavioral management
- Decision-making support
- Relationship building
- Positive reinforcement
- Fast learner
LANGUAGES
English
Timeline
Direct Support Professional
Job Path NYC
02.2023 - Current
Crew Member
Burger King
10.2020 - 01.2023
Cashier, Stock and Price Scanning
Food Emporium
04.2019 - 01.2020
Crew Member
Piatinos Pizza
11.2018 - 01.2019
High school Diploma -
Bronx Collegiate Academy
AWARDS
Honor’s society 2014-2018, Early graduate 2018