Raven Lucas

Grand Rapids

Summary

I am writing to express my interest in joining your team. As the eldest of seven siblings, I have naturally developed strong leadership skills and a proactive approach to personal and professional development. I offer a diverse background with experience in management, office administration, customer service, and hospitality. My skills span across the fitness industry, social media marketing, and banquet/event catering. I take pride in my versatility and my ability to help organizations achieve growth and success. I am confident that my multifaceted experience and dedication would make me a valuable asset to your organization. I look forward to the possibility of discussing how I can contribute to your team.

Overview

Certification

Education

Some College (No Degree) - Mass Communications

Grand Rapids Community College

High school diploma -

Comstock Park High School

Comstock Park, MI

High school diploma or GED - Mass Communications

George Mason University

Fairfax, VA

Skills

Hospitality, Food & Beverage

Service & Operations: Fine dining, guest check-in, order fulfillment, cash handling, and opening/closing procedures
F&B Expertise: Beer/spirits/tea service, menu planning, dietary restriction management, and Toast/Square POS
Safety & Maintenance: Food safety, cross-contamination prevention, sanitizing, and custodial/cleaning experience2 Customer Service & Guest Relations

Rapport & Communication: High-level customer service, guest relations, active listening, and face-to-face communication
Problem Solving: Conflict resolution, workplace dispute resolution, complaint handling, and managing customer expectations3 Sales & Marketing

Sales Execution: Inside sales, direct sales, upselling techniques, and closing targets
Account & Relationship Management: Client rapport building and Customer Relationship Management (CRM)
Digital Marketing: Social media content creation (Instagram), blogging, and visual merchandising4 Management & Business Operations

Leadership: Team management, motivation, coaching, succession planning, and labor law compliance
Operations: Office/store management, logistics, warehouse distribution, inventory control, and budgeting
Event Management: End-to-end event planning, sales, coordination, setup, and breakdown5 Technical & Office Skills

Software: Google Workspace (Docs/Sheets), Microsoft Office (Outlook), Shopify, and Google Analytics
Digital Design: Web design, Adobe Photoshop, and editing/proofreading
Admin: Phone systems, data entry, and productivity software6 Specialized Skills

Beauty & Cosmetics: Cosmetics sales (7 years), bridal and special occasion makeup application
Community & Tourism: Fundraising, working with families/children, and conducting guided tours

Certification

ServSafe, alcohol and food 09/01/22 to 09/01/26
Driver's License
AED Certification
CPR Certification

Additional Information

Authorized to work in the US for any employer

Languages

English

Personal Information

Willing To Relocate: Anywhere

Professional Experience

Banquet Server

Silva | Grand Rapids, MI | February 2025 – Present

Event Logistics & Setup: Coordinated room layouts, décor, and AV setups per event specifications, managing guest seating and menu preferences.
Service Excellence: Delivered high-quality hospitality in fast-paced environments, resolving guest requests and special dietary needs promptly.
Team Leadership: Trained and mentored new banquet staff on service techniques; frequently trusted to manage events independently with minimal supervision.

Front of House / Support Staff

Gin Gin's | Grand Rapids, MI | January 2024 – March 2025

Guest Relations: Managed the host stand, reservations, and high-volume phone lines while building rapport with regulars to drive guest retention.
Operations Support: Optimized table turnover rates during peak hours by streamlining communication between kitchen, bar, and floor staff.
Staff Onboarding: Trained incoming team members on menu knowledge, restaurant standard operating procedures (SOPs), and customer service expectations.

Guest Services

Amway / JW Marriott | Grand Rapids, MI | September 2023 – February 2024

Front Desk Operations: Oversaw guest check-ins, high-volume scheduling, opening/closing procedures, and CRM database management.
Financial Accountability: Handled cash and register reconciliations while actively driving revenue through targeted package upselling.
Compliance & Safety: Maintained strict health, safety, and inventory standards utilizing ServSafe certification guidelines.

Club Manager

Planet Fitness | Comstock Park, MI | September 2020 – September 2023

Business Growth: Developed strategic plans and analyzed market trends to introduce new services, directly increasing club revenue.
Financial Oversight: Managed club budgeting, labor cost optimization, and inventory levels to maximize profitability.
Talent Development: Built high-performing teams by designing custom training programs and accountability tracking systems to improve staff retention.

Assistant Manager

Planet Fitness | Comstock Park, MI | August 2018 – August 2020

Daily Operations: Supervised daily workflows, employee scheduling, and cash management procedures (deposits, register reconciliation, and financial reporting).
Data-Driven Strategy: Analyzed sales data and inventory levels to identify trends, minimize shrinkage, and achieve monthly sales targets.
Performance Management: Assisted with recruitment, onboarding, and performance evaluations, step-functioning as General Manager during their absence.