Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Raven Martin

Houston,TX

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Manager

Lotus Seafood
08.2023 - 05.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.

Manager

Lotus Seafood
01.2022 - 04.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.

Assistant Manager

Lotus Seafood
11.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Shift Leader

Lotus Seafood
07.2021 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Cashier

Lotus Seafood
09.2018 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier/Customer Service

Whataburger
10.2017 - 07.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

After School Teacher

KIDS ARENA ACADEMY
09.2016 - 05.2017
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Encouraged artistic expression among students by incorporating arts and crafts into curriculum.

Education

Post-secondary School in Medical Billing & Coding -

Altierus Career College
Houston, TX
07.2021

High School Diploma -

Elsik High School
Houston, TX
06.2013

Skills

  • Medical Billing
  • Insurance Verification
  • Cashiering (8 years)
  • Verbal and written communication
  • Computer Skills
  • Customer Service
  • Scheduling
  • Time Management
  • Patience and Empathy

Personal Information

Relocation: Anywhere

Timeline

Manager

Lotus Seafood
08.2023 - 05.2024

Manager

Lotus Seafood
01.2022 - 04.2023

Assistant Manager

Lotus Seafood
11.2021 - 01.2022

Shift Leader

Lotus Seafood
07.2021 - 11.2021

Cashier

Lotus Seafood
09.2018 - 07.2021

Cashier/Customer Service

Whataburger
10.2017 - 07.2018

After School Teacher

KIDS ARENA ACADEMY
09.2016 - 05.2017

Post-secondary School in Medical Billing & Coding -

Altierus Career College

High School Diploma -

Elsik High School
Raven Martin