Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Manager
Lotus Seafood
08.2023 - 05.2024
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
Manager
Lotus Seafood
01.2022 - 04.2023
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
Assistant Manager
Lotus Seafood
11.2021 - 01.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Shift Leader
Lotus Seafood
07.2021 - 11.2021
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Cashier
Lotus Seafood
09.2018 - 07.2021
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/Customer Service
Whataburger
10.2017 - 07.2018
Worked flexible schedule and extra shifts to meet business needs.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Performed cash, card and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
After School Teacher
KIDS ARENA ACADEMY
09.2016 - 05.2017
Observed and monitored children's play activities to promote healthy, safe environment.
Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Encouraged artistic expression among students by incorporating arts and crafts into curriculum.
Education
Post-secondary School in Medical Billing & Coding -
Altierus Career College
Houston, TX
07.2021
High School Diploma -
Elsik High School
Houston, TX
06.2013
Skills
Medical Billing
Insurance Verification
Cashiering (8 years)
Verbal and written communication
Computer Skills
Customer Service
Scheduling
Time Management
Patience and Empathy
Personal Information
Relocation: Anywhere
Timeline
Manager
Lotus Seafood
08.2023 - 05.2024
Manager
Lotus Seafood
01.2022 - 04.2023
Assistant Manager
Lotus Seafood
11.2021 - 01.2022
Shift Leader
Lotus Seafood
07.2021 - 11.2021
Cashier
Lotus Seafood
09.2018 - 07.2021
Cashier/Customer Service
Whataburger
10.2017 - 07.2018
After School Teacher
KIDS ARENA ACADEMY
09.2016 - 05.2017
Post-secondary School in Medical Billing & Coding -
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