Raven Mayo
Las Vegas
Summary
Professional customer service worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling guest questions, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Service Professional
Darden Restaurants, Bahama Breeze
12.2022 - 05.2025
- Proactively addressed potential issues before they escalated, preventing negative impacts on the guest/ team member experience.
- Resolved guest complaints, ensuring satisfaction and return business.
- Practiced active communication with management and team members.
- Held myself and others accountable, and always led by example, coaching when necessary.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Host
Darden Restaurants, Bahama Breeze
06.2022 - 05.2025
- Enhanced guest satisfaction by warmly greeting guests, and promptly seating, ensuring requests were accommodated to the best of my ability.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Actively kept open communication with team members, allowing for quick and easy execution of necessary tasks to accommodate guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Fry Cook
Darden Restaurants, Bahama Breeze
05.2022 - 05.2025
- Cleaned and sanitized work areas, utensils and equipment.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Supported the overall efficiency of the kitchen by assisting other cooks when needed during busy periods.
- Adapted to menu changes, quickly learning new recipes and techniques.
Expeditor
Darden Restaurants, Bahama Breeze
08.2021 - 05.2025
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled time sensitive guest related situations, working diligently to resolve issues quickly without compromising quality standards.
- Recorded inventory nightly, in order for management to assign tasks for preparation the following day.
Food Runner
Darden Restaurants, Bahama Breeze
05.2021 - 05.2025
- Followed proper procedure while delivering food, making sure secondary service was always practiced, and guests needs were met during our interactions.
- Handled high-pressure situations calmly and professionally during busy hours or unexpected rushes at the restaurant.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Food Server
Darden Restaurants, Bahama Breeze
04.2021 - 05.2025
- Cultivated guest connections, following company standards, ensuring guest satisfaction and accurate representation of our brand.
- Maintained cleanliness of working areas, utilizing clean as you go methods and running side work, to help with time management.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote guest health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities and teamwork for optimal performance during busy shifts.
Returns Processor
Amazon
08.2020 - 02.2021
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Managed time wisely, ensuring a positive scan quota daily.
Food Server
Blueberry Hill Family Restaurant
02.2011 - 06.2020
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Practiced teamwork, to allow for timely and organized greets, food delivery, and guest checkouts.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Enhanced dining experience by providing prompt, courteous service to guests.
Fast Food Worker
Arby's
09.2010 - 04.2012
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
- Practiced proper closing procedure, cleaning dining and restroom areas.
Education
Certificate of Completion - Cosmetology
Marinello School of Beauty
Las Vegas, NV07-2010
High School Diploma -
Desert Pines High School
Las Vegas, NV06-2008
Skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Interpersonal skills
- Strong work ethic
- Exceptional customer service
- Accurate cash processing
- Proper food handling techniques
Timeline
Service Professional
Darden Restaurants, Bahama Breeze
12.2022 - 05.2025
Host
Darden Restaurants, Bahama Breeze
06.2022 - 05.2025
Fry Cook
Darden Restaurants, Bahama Breeze
05.2022 - 05.2025
Expeditor
Darden Restaurants, Bahama Breeze
08.2021 - 05.2025
Food Runner
Darden Restaurants, Bahama Breeze
05.2021 - 05.2025
Food Server
Darden Restaurants, Bahama Breeze
04.2021 - 05.2025
Returns Processor
Amazon
08.2020 - 02.2021
Food Server
Blueberry Hill Family Restaurant
02.2011 - 06.2020
Fast Food Worker
Arby's
09.2010 - 04.2012
Certificate of Completion - Cosmetology
Marinello School of Beauty
High School Diploma -
Desert Pines High School
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