Demetria Collins
Saint Clair Shores
Summary
Dynamic service professional with extensive experience at Olive Garden, recognized for enhancing customer loyalty through exceptional service and effective complaint resolution. Proven multitasking abilities and teamwork skills led to improved operational efficiency. Committed to professional development and training, consistently delivering results under pressure while fostering a collaborative environment.
Overview
11
11
years of professional experience
Work History
Service Professional
Olive Garden
10.2018 - Current
- Consistently met deadlines while upholding high-quality standards.
- Handled large workloads with emphasis on client satisfaction.
- Assisted cross-functional teams in meeting service excellence goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong relationships with clients through exceptional customer service skills.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Collaborated with team members to deliver exceptional customer experiences.
Server
Outback Steakhouse
04.2016 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chili's Restaurant
01.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - General Studies
Roseville High School
Roseville, MI06.2006
Skills
- Upselling strategies
- Complaint resolution
- Industry expertise
- Expense monitoring
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Team leadership
Timeline
Service Professional
Olive Garden
10.2018 - Current
Server
Outback Steakhouse
04.2016 - 10.2018
Server
Chili's Restaurant
01.2014 - 04.2015
Diploma - General Studies
Roseville High School
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