Raven McCann
Houston,TX
Summary
An energetic and confident professional looking for a career change in customer service and or a receptionist role. I am a committed and motivated individual with exceptional decision-making skills and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AT&T
01.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Site Teacher
KinderCare Champions
08.2022 - 10.2023
- As a site teacher my responsibility is to oversee my class and plan weekly curriculum. I also frequently communicate with parents giving them positive updates about their child's progress every week. I am also responsible for providing a safe environment for each and every one of my students.
Windermere Estates Senior Living
11.2020 - 08.2022
- As a receptionist I maintained the front desk, greeting families as they walked through the door. I also planned daily activities and residents outings and managed multi-line phone systems. While building strong relationships to gain support and effectively achieve quarterly financial goals
Education
High School Diploma - undefined
Westfield High School
Houston, TXSkills
- MS Word
- MS Excel
- MS Power Point
- Organizational skills
- Communication skills
- Customer service
- Leadership
- Team management
Community Service
Junior Achievement Non-Profit organization, Volunteer, Volunteer with Junior Achievement Non-Profit organization, Assists homeless Houstonians with food and clothing annually during the holidays.
Timeline
Customer Service Representative
AT&T
01.2024 - 04.2025
Site Teacher
KinderCare Champions
08.2022 - 10.2023
Windermere Estates Senior Living
11.2020 - 08.2022
High School Diploma - undefined
Westfield High School