Raven M. Jenkins
Conroe,TX
Summary
Results-driven candidate targeting receptionist or administrative assistant position, combining expertise in communication and organizational skills to support daily operations. Skilled in documentation preparation, record maintenance, and calendar management, ensuring accuracy and efficiency. Proficient in managing phone and email correspondence, providing essential information to patients and staff. Focused on delivering high-quality service to enhance workplace productivity.
Overview
6
6
years of professional experience
Work History
Front Office Representative
Texas ENT Specialists
06.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining electronic health records for accurate patient information retrieval.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to streamline office operations.
- Trained new front office staff on procedures and software systems for seamless integration.
- Processed insurance verification and billing inquiries, ensuring compliance with company policies.
FT Administrative Asst/RBT - Woodlands
Action Behavior Center
11.2023 - 06.2025
- Scheduling meeting with patients and their families to answer questions and obtain medical information, working with supervisors to develop strategies for helping patients and communities, assisting managers with expense reports/ managing corporate business cards, and helping families gain access to beneficial social programs, such as state and government assistances, managing managers calendars to conducting interviews and meeting.
Front Desk Lead- Woodlands
Hyatt Place Hotel
12.2022 - 11.2023
- Supervise and train front desk team members, always ensure outstanding customer care, responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely manner, performs other duties as assigned or requested by management, ensure front desk supplies are stocked and computer equipment functioning properly, builds strong relationships and coordinates with other departments especially housekeeping, sales, reservations, etc.
FT Receptionist
School of Science and Technology
08.2020 - 12.2022
- Administrative duties answering phones, making copies, scheduling appointments and maintaining office supplies, admit student, administer and maintain student records, break down charts for record keeping ad registrar, and coordinate events for teacher and staff.
Education
No Degree -
Lone Star College
Houston, TX07.2026
High School Diploma -
Westfield High School
Houston, TXSkills
- Customer service excellence,Strong interpersonal skills,Data entry proficiency,Guest reservation systems knowledge,Technical skill set,Point of sale (POS) expertise,Ability to multitask effectively,Organizational proficiency,Communication, written and verbal skills,Administrative operations support,Receptionist experience,Promotional sales techniques and upselling strategies ,Decision-making capabilities ,Proficient in Microsoft Office and Google Docs ,Conflict resolution techniques ,Leadership skills
Timeline
Front Office Representative
Texas ENT Specialists
06.2025 - Current
FT Administrative Asst/RBT - Woodlands
Action Behavior Center
11.2023 - 06.2025
Front Desk Lead- Woodlands
Hyatt Place Hotel
12.2022 - 11.2023
FT Receptionist
School of Science and Technology
08.2020 - 12.2022
High School Diploma -
Westfield High School
No Degree -
Lone Star College