Raven Morrow
Charlotte,NC
Summary
To obtain a position that will enable me to use my strong organizational skills, communication skills and my problem analysis and problem solving abilities. Along with my educational background, and ability to work well with people.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Flawlessly Sculpted Corp.
05.2021 - 06.2025
- Oversaw day-to-day business operations within a luxury body contouring studio, ensuring seamless client experiences and exceptional service delivery.
- Supervised staff workflow, treatment protocols, and client service standards to uphold brand consistency and operational efficiency.
- Conducted consultations with new clients to assess needs, recommend tailored service plans, and communicate treatment expectations.
- Ensured compliance with sanitation and safety standards using medical-grade supplies and industry best practices.
- Maintained accurate client documentation, managed scheduling systems, and optimized productivity through daily task delegation.
- Supported retail performance by training team members on product knowledge and upselling techniques.
- Fostered a positive, high-energy environment by promoting team collaboration, professional development, and a customer-first mindset.
- Utilized advanced non-invasive treatment technologies such as Ultrasonic Fat Cavitation, LED Lipo Lite, Thermalift RF, and Ultralift Ultrasound to support client transformation goals.
- Provides exceptional customer service
- Creating a seamless experience for clients from start to finish by greeting customers and making a genuine connection.
- Give consultations to new clients by educating them on our services and assessing their areas of concern.
- Taking measurements and photos.
- Performing 20-120 min customized treatments on face and body.
- Keeping track of, and updating client charts.
- Insuring that workspace is always exceptionally clean using medical grade cleaning supplies provided.
- Maintain a positive and passionate attitude.
- Multitask and improvise to provide customized client experience.
Human Resources Representative
Alight Solutions
10.2019 - 04.2021
- Answers and greets customer's calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
- Listens attentively to customer needs/concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
- Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
- Prepare and complete accurate work and update customer ticket/file via system.
- Conduct correspondence with customers and team members.
- Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to the appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Maintain a broad knowledge of NGA HR's services, such as Benefits, Organization Management, Human Resources, etc.
Mortgage Specialist
Ally Bank
08.2018 - 02.2019
- Answer customer inquiries regarding potential Mortgage accounts.
- Answers inbound and makes 250 -300 outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
- Maintains confidentiality of customer's non public information.
- Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
- Provides written and verbal responses to customer inquiries as needed.
Various positions held
Adecco Staffing Agency
10.2017 - 08.2018
Consumer Phone Banker II
Wells Fargo
03.2017 - 10.2017
- Experience addressing and resolving complex customer issues
- Blended Banker/ Banker Coach for new hires
- Basic knowledge and understanding of banking products and services
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
- Basic Microsoft Office skills
- Navigate through multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively listen and elicit information
Front End Supervisor/ MOD in training
Ross Corporation
02.2014 - 03.2017
- Protection of company assets
- Sales/Customer Service
- Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates
- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
- Scheduling to ensure proper coverage at the front end/service desk
- Coordinating immediate pre-screening of all applicants by store management
- Maintaining merchandising standards for register end caps and inboards
- Maintaining neat, organized and safe front end/service desk area
- Timely communication to store management of any issues
- Damages and returns handled daily according to established company procedure
- Other duties as assigned
Administrative Assistant
A Little Peace of Heaven
04.2016 - 10.2016
- Answer inbound phone calls
- Marketing
- Inbound/Outbound sales
- Recruiting
- Negotiate prices with clients
- Supervised others
- General clerical duties including photocopying, fax and mailing
- Retrieve documents from filing system
- Handle requests for information and data
- Resolve administrative problems and inquiries
- Prepare written responses to routine enquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
- Open, sort and distribute incoming correspondence
- Maintain office supply inventories
- Coordinate and maintain records for staff, telephones, and petty cash
Cashier/Customer Service Rep
Harris Teeter
04.2016 - 10.2016
- Trained as cashier, customer service, u-scan. Duties include customer service and making sure front end is running in efficient manner.
- Cash handling and processing monetary transactions
- Customer service
Education
High School Diploma -
Butler High School
06.2016
Skills
- Microsoft Office
- Workday
- Excel
- Outlook
- Powerpoint
- CIV
- Hogan
- Dual Screen
- SalesForce
Certification
SafeServ
Administrative Skills
English, Some Spanish, Microsoft Office, Printer, Fax, Data Entry, PowerPoint
Timeline
Supervisor of Operations
Flawlessly Sculpted Corp.
05.2021 - 06.2025
Human Resources Representative
Alight Solutions
10.2019 - 04.2021
Mortgage Specialist
Ally Bank
08.2018 - 02.2019
Various positions held
Adecco Staffing Agency
10.2017 - 08.2018
Consumer Phone Banker II
Wells Fargo
03.2017 - 10.2017
Administrative Assistant
A Little Peace of Heaven
04.2016 - 10.2016
Cashier/Customer Service Rep
Harris Teeter
04.2016 - 10.2016
Front End Supervisor/ MOD in training
Ross Corporation
02.2014 - 03.2017
High School Diploma -
Butler High School