Raven Murrell
Bronx,NY
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Siena House
05.2022 - Current
- Establish professional relationships with clients; engage them in permanency services and ensure client confidentiality
- Review all documentation establishing clients' eligibility for program and pre-screen for non-shelter alternatives
- Improved staffing during busy periods by creating employee schedules and monitoring callouts
- Create and maintain client files
- Conduct initial intake of clients and clients' families' needs and periodic re-assessments
- In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals
- Assist clients in reaching their goals by referring them to permanent housing opportunities and identifying and locating community resources for clients and by making referrals to proper services
- Follow-up with clients and with referral organizations regarding client contact and progress with referral organization
- Provide all required information for weekly/monthly/quarterly/annual reports
- Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc
- Schedule appointments for client with referral organizations
- Escort clients to appointments (housing, entitlements, educational, medical, social service, etc.)
- Assist clients in completing applications for benefits and entitlements and may process applications on clients' behalf.
Case Manager-Housing Specialist
Siena House
11.2018 - 05.2022
- Aid individuals and/or families needing social service aid interview and evaluate applicants for service
- Formulate service plans and goals, and aid clients to implement service plans
- Evaluate actual living conditions of clients through unit inspections
- Coordinate, develop and support linkages with reliable landlords and brokers
- Provide guidance to clients and staff as it relates to housing-related issues
- Coordinate with case managers on client cases
- Inspect apartments to ensure they are following city, state and local standards
- Develop housing assessment tool to be used for ensuring right placement
- Interview candidates to ensure income, family size, etc
- Are suitable for placement
- Identify barriers to housing (i.e.: language, substance abuse, appearance, etc.)
- Advocate on participants' behalf to obtain and/or keep housing subsidies (LINC, NYC, Section 8, FEPS, etc.)
- Coordinating housing contracts, referrals and follow-up to service providers including but not limited to DHS
- Documenting all counseling, referral and discharge planning activities in database (CARES) and client folders
- Participating in case conferences, staff meetings and other meetings/training as assigned
- Adhering to DHS timeframes for permanent housing placing.
Residential Aide
Children Community Services
02.2016 - 12.2018
- Complete intake assessment with new residents and provide orientation to program expectation and services
- Collaborate with resident and family to develop ILP's on a biweekly basis
- Document all resident encounters and case work activities in case files and in the CARES database
- Evaluate resident and family progress and change plans as needed
- Prepare for and take part in case conferences
- Provide information and referrals for community-based services to residents as well as advocacy services
- Prepare and submit reports to regulatory agencies (i.e., case summaries, quarterly reports, exit projection reports, case summaries)
- Conduct unit inspections
- Work with residents in securing and keeping entitlements/benefits
- Assist families with finding proper housing resources and application process
- Report incidents in house as well as to external regulatory agencies (i.e., ACS) as required by applicable regulations
- Other relevant duties assigned according to program.
Safety Supervisor
HELP USA Bronx Crotona Park north
11.2017 - 04.2018
- Supervise the safety and security of a DHS family shelter that held one hundred fifty-five units
- Conduct both phone and initial intakes for all clients referred by NYC Dept of homeless Services
- Enter all pertinent information into the cares database system for confidential case management
- Supervise a staff of six safety monitors to ensure compliance with both help USA and DHS mandatory shelter rules and regulations
- Ensure client signature compliance of daily and nightly roster
- Assist with domestic violence protocol as well as voluntary and safety transfers
- Provide crisis intervention, safety planning, and resource information to clients and callers
- Supervise/Coordinate facility fire drills and perimeter checks using Detex
- Assign security staff to enforce Monitored and investigated suspicions persons and situations and unusual activities
- Instructed suspects on field sobriety tests and used portable equipment to perform tests
- And interpret agency policy for staff residents
- Mediated domestic-related disturbances and protected victims from harm.
Education
Bachelor of Science - Human Services
Penn Foster
01.2016
Skills
- Client Advocacy
- Program Planning
- Performance evaluation
- Staff supervision
- Organizational skills
- Decision-making
- Community outreach
- Policy implementation
- Leadership abilities
- Case assessment
- Team building
- Case Management
Certification
- Elevated level of integrity
- First Aid and CPR certified
- F 80 fire safety coordinator
- NYS Security License
- Diversity training 8 Hour & 16 Hour Certification Course
- Security Guard
Timeline
Case Manager Supervisor
Siena House
05.2022 - Current
Case Manager-Housing Specialist
Siena House
11.2018 - 05.2022
Safety Supervisor
HELP USA Bronx Crotona Park north
11.2017 - 04.2018
Residential Aide
Children Community Services
02.2016 - 12.2018
Bachelor of Science - Human Services
Penn Foster
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