Raven Oprendick
Pittston,PA
Summary
Hardworking person with proven relationship-building and time management skills in fast-paced work environments. Will be willing to learn and eager to perform in any environment.
Overview
1
1
year of professional experience
Work History
General Restaurant Staff
Parson's family restaurant
Plains Pa, PA
05.2022 - 04.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Kept customer and food preparation areas clean and well-organized.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Completed opening, closing and shift change tasks by following company guidelines.
General Staff Member
Dragon knight games
Kingston, PA
09.2022 - 01.2023
- Operated cash register with proficiency during high-volume shopping times.
- Sorted cards thoroughly
- filled orders for cards and prepared them for shipping
- Answered phone calls and routed correspondence to appropriate staff members.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- managed events for different card games and handled prizes
- offered recommendations for customers to maximise income
- cleaned and maintained shop
Customer Service Associate
Walgreens
Pittston, PA
08.2022 - 09.2022
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Associate of Arts - Undecided
State Fair Community College
Sedalia, MO12.2022
Associate of Applied Science - Professional Writing
Luzerne County Community College
Nanticoke, PASkills
- Point of Sale (POS) System Operations
- Special Dietary Requirements
- Dining Customer Service
- Effective Customer Upselling
- Table Bussing
- Table Setting Arrangements
- Buffet Setup and Takedown
- Food Safety Understanding
- Seating Assignment Preparation
- Customer Service
- Maintenance & Repair
- Data Management
- Critical Thinking
- Reliable & Trustworthy
- Good Work Ethic
- Planning & Organizing
Timeline
General Staff Member
Dragon knight games
09.2022 - 01.2023
Customer Service Associate
Walgreens
08.2022 - 09.2022
General Restaurant Staff
Parson's family restaurant
05.2022 - 04.2023
Associate of Arts - Undecided
State Fair Community College
Associate of Applied Science - Professional Writing
Luzerne County Community College
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