Robert Stevens
Mitchell
Summary
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Border Foods Inc.
Sioux Falls, SD
05.2025 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff in food safety, customer service, and operational procedures.
- Analyzed sales data to develop strategies for revenue growth and cost control.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement.
- Led hiring processes, ensuring recruitment of skilled personnel aligned with company values.
- Managed budgeting processes to ensure financial accountability and resource allocation efficiency.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
RGM
Flynn Restaurant Group
Independence, OH
10.2023 - 05.2025
- Developed and maintained positive relationships with vendors to ensure seamless supply chain operations.
- Executed inventory restocking procedures to ensure kitchen and food prep areas remained fully stocked and organized.
- Communicated daily specials and menu offerings to assist guests in selecting appetizers, entrees, and desserts.
- Greeted each and every customer.
- Was in charge of hiring, interviewing, and supervising the back of house staff while I was the acting GM.
- Was in charge of 20 store employees.
- Improved employee morale and addressed performance issues in accordance with company policies.
- Inspected kitchens to assess the quality of food preparation and service, as well as the appearance of the food and the cleanliness of the production and service areas.
- Was in charge of receiving, organizing, and rotating paper goods and food ingredients.
- Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
- Performed regular line checks to ensure the highest level of quality.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in a 3-compartment sink/dishwasher.
- Was in charge of inventory management in order to achieve the desired gross profit margin.
Travelling Manager
GF Buche Co.
Wagner, SD
02.2023 - 10.2023
- Reviewed and approved time cards before they were sent to the payroll department for processing.
- Motivated
- Guided
- Verified petty cash by recording entries and double-checking paperwork.
- Kept track of food quality issues and coached proper procedure as needed.
- Ensured that state and federal laws, as well as health standards, were followed in the workplace.
- Kept track of deposits and till shortages.
- Was in charge of recruiting, training, and managing employees.
- Managed
- Led area operations to optimize productivity and enhance customer satisfaction.
- Implemented strategic initiatives to drive sales growth across multiple locations.
Kitchen Manager/GM
Pizza Ranch
Mitchell, SD
05.2022 - 02.2023
- Was able to establish positive vendor relationships.
- Restocked newly delivered inventory in storage, the kitchen, and the food prep area.
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
- Greeted each and every customer.
- Was in charge of hiring, interviewing, and supervising the back of house staff while I was the acting GM.
- Was in charge of 30 store employees.
- Improved employee morale and addressed performance issues in accordance with company policies.
- Inspected kitchens to assess the quality of food preparation and service, as well as the appearance of the food and the cleanliness of the production and service areas.
- Was in charge of receiving, organizing, and rotating paper goods and food ingredients.
- Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
- Performed regular line checks to ensure the highest level of quality.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in a 3-compartment sink.
- Was in charge of inventory management in order to achieve the desired gross profit margin.
Cook
Ruby Tuesday
Mitchell, SD
08.2021 - 05.2022
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.
- Interacted with Expo in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
- Strived for continuous improvement and worked as part of a team.
- Cooked garnishes like bacon pieces ahead of time to use as toppings on fresh dishes later.
- Prepared and flavored food that was nutritious, safe, visually appealing, and flavorful.
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment.
- Made the same dishes several times a day with the same level of care, attention to detail, and quality.
Auto Technician
Walmart Supercenter
Mitchell, SD
11.2020 - 08.2021
- Followed standards and procedures to keep a safe working environment.
- Read, understood, and followed written instructions to the letter.
- Performed routine maintenance or tire repairs quickly and accurately.
Cook
Marlin's | Family Restaurant
Mitchell, SD
02.2020 - 08.2020
- Set up clean cutting boards and utensil baths at each workstation before each shift.
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
- Any new recipes or food preparation techniques were quickly picked up by me.
- Deciding on the amount of food to cook and the size of the portions
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Cooking stations are sanitized by me.
- Strived for continuous improvement and worked as part of a team.
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment.
Cook
Perkins Restaurant & Bakery
Mitchell, SD
09.2019 - 02.2020
- Set up clean cutting boards and utensil baths at each workstation before each shift.
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
- Any new recipes or food preparation techniques were quickly picked up by me.
- Deciding on the amount of food to cook and the size of the portions
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Cooking stations are sanitized by me.
- Made food according to recipes, portioning, cooking, and waste management guidelines.
- Cooked garnishes like bacon pieces ahead of time to use as toppings on fresh dishes later.
- Prepared and flavored food that was nutritious, safe, visually appealing, and flavorful.
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment.
Automotive Mechanic
Vern Eide Chevrolet Buick GMC
Mitchell, SD
12.2017 - 08.2019
- Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
- Read and followed technical documentation to complete accurate repairs.
- Drove cars to figure out what was wrong and how to fix it.
- Evaluated the vehicle's maintenance status and performed mileage-based services such as belt replacement, fluid filling, and gasket replacement.
- Operation of hoists in a safe and efficient manner.
Education
High School -
Mitchell High School
Mitchell, SD01-2015
Bachelor of Science - Game Design
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Point of Sale (POS) system operations
- Accounts payable/receivable
- Scheduling
- Recruitment and hiring
- Computer literate
- Sales
- Meat preparation
- Decision making
- Team contribution
- Cash register operation
- Food inspection
- Cleanliness
- Attention to detail
- Accurate cash handling
- Staff management
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Labor management
- Health code compliance
- Employee retention
- Business management
Certification
- ServSafe Certified
- Servsafe Proctor certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant General Manager
Border Foods Inc.
05.2025 - Current
RGM
Flynn Restaurant Group
10.2023 - 05.2025
Travelling Manager
GF Buche Co.
02.2023 - 10.2023
Kitchen Manager/GM
Pizza Ranch
05.2022 - 02.2023
Cook
Ruby Tuesday
08.2021 - 05.2022
Auto Technician
Walmart Supercenter
11.2020 - 08.2021
Cook
Marlin's | Family Restaurant
02.2020 - 08.2020
Cook
Perkins Restaurant & Bakery
09.2019 - 02.2020
Automotive Mechanic
Vern Eide Chevrolet Buick GMC
12.2017 - 08.2019
High School -
Mitchell High School
Bachelor of Science - Game Design
Southern New Hampshire University