Raven Otto
Columbia,MO
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Break Time Convenience Store
2024.07 - 2025.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Dollar General
2020.08 - 2024.07
- Depending on the shift, I, as the manager, open and close the store. I am directly in charge of the store's finances and bank deposits. I also create and modify schedules and monitor employee hours to ensure that we are working within the allotted time. Along with overseeing any remodels or any store modifications, I am also in charge of our annual inventory. Payroll for employees and new employee onboarding fell within my purview. It was up to me to ensure that the orders were exact and correct when the truck and vendor delivered them.
Lead Sales Associate/Key Holder
Dollar General
2019.05 - 2022.07
- I was trained to open and close the store, prepare advertising and planograms by myself, and assist with audits and counts in my lead sales role. Along with helping with training, I would also welcome new hires into our business. In addition to receiving change orders and deposits at the bank.
Sales Associate
Walmart
2018.09 - 2019.09
- As an associate, I used to work nights. We would push as much merchandise out of the back as we could until an hour before the day shift started. After that hour, we would clean up the mess left by stocking, recover, and then tidy the entire shop.
House Cleaner
Jefferson city cleaning services
2019.01 - 2019.04
- I would go into new apartments with a group of housekeepers and clean the ones that weren't occupied. Additionally, we cleaned individual homes and offices.
One Year Old Teacher
Big top daycare
2018.10 - 2018.12
- Along with helping my lead teacher create lesson plans and weekly activities based on our lesson plans, I would also change, feed, and assist with putting the younger children to sleep. My lead teacher and I would alternately work through the lessons with the children. Additionally, we were in charge of reports and cleaning, such as the number of diapers they used and the foods and timing of their meals.
Server
El Sombrero Mexican Restaurant
2018.06 - 2018.11
- I would take orders from customers and serve them as well. I helped clean and prep the restaurant.
Education
Highschool diploma -
Jefferson City Academic Center
Jefferson City, MO05.2018
Skills
- Team management (3 years)
- Retail sales (5 years)
- Cash register (8 years)
- English
- Store Management Experience (2 years)
- Autism Experience
- Planograms
- Time management
- Teaching
- Leadership
- Sales
- Experience with Children
- Merchandising
- Supervising experience
- POS
- Cash handling
- Store operations
- Store merchandising
- Retail inventory management
- Shift scheduling
Certification
Food Handler Certification
Timeline
Store Manager
Break Time Convenience Store
2024.07 - 2025.05
Store Manager
Dollar General
2020.08 - 2024.07
Lead Sales Associate/Key Holder
Dollar General
2019.05 - 2022.07
House Cleaner
Jefferson city cleaning services
2019.01 - 2019.04
One Year Old Teacher
Big top daycare
2018.10 - 2018.12
Sales Associate
Walmart
2018.09 - 2019.09
Server
El Sombrero Mexican Restaurant
2018.06 - 2018.11
Highschool diploma -
Jefferson City Academic Center