Raven Ray
Fort Worth,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Service Manager
Monty’s Automotive
Watauga, TX
10.2022 - 02.2026
- Managed service department operations to ensure efficient workflow and customer satisfaction.
- Oversaw scheduling and coordination of service appointments for optimal resource allocation.
- Trained and mentored staff on best practices in customer service and technical support.
- Resolved customer inquiries and complaints effectively to foster positive relationships.
- Collaborated with technicians to ensure timely completion of automotive services.
- Maintained accurate records of service transactions and customer interactions for reporting purposes.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Motivated and supported employees to maintain low turnover.
- Collaborated with customers to offer solutions to service needs.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
Electrical Apprentice
CEC Facilities Group
Grand Prairie, Texas
05.2019 - 05.2022
- Assisted electricians in installing and maintaining electrical systems.
- Operated hand tools and power tools safely and effectively.
- Followed safety protocols to ensure a safe working environment.
- Maintained inventory of tools and materials for efficient workflow.
- Collaborated with team members on various electrical projects.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Pulled wires through conduit runs using fish tapes or pull strings when necessary.
- Worked in team-based environment to accomplish projects.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
Education
Arlington High School
Arlington, TxSkills
- Quality assurance
- Inventory management
- Vehicle diagnostics
- Training and mentoring
- Complaint resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Relationship building
- Time management
Timeline
Service Manager
Monty’s Automotive
10.2022 - 02.2026
Electrical Apprentice
CEC Facilities Group
05.2019 - 05.2022
Arlington High School