Summary
Overview
Work History
Education
Skills
Timeline
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Raven Rideaux

Lafayette,LA

Summary

Driven by a results-focused approach, I excelled as a Store Manager at Dollar General, where I significantly enhanced customer satisfaction and minimized shrinkage through expert team development and superior inventory control. The blend of outstanding communication skills and proficiency in POS systems has consistently driven positive outcomes in fast-paced retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Dollar General
10.2014 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cashier/Office Assistant

Pelican Park
04.2004 - 12.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Delivered clerical support by handling range of routine and special requirements.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

No Degree - Accounting And Finance

South Louisiana Community College
Lafayette, LA

High School Diploma -

Acadiana High School
Lafayette, LA
05.2009

Skills

  • Revenue Generation
  • Loss Prevention
  • Shift Scheduling
  • Personnel development
  • POS Systems
  • Customer Service Management
  • Employee Training
  • Payroll Management
  • Store operations
  • Staff Supervision
  • Recruiting and Hiring
  • Performance Reviews
  • Vendor Management
  • Outstanding communication skills

Timeline

Store Manager

Dollar General
10.2014 - Current

Cashier/Office Assistant

Pelican Park
04.2004 - 12.2012

No Degree - Accounting And Finance

South Louisiana Community College

High School Diploma -

Acadiana High School

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Raven Rideaux