Raven Brooke Rosson
Summary
Enthusiastic over achiever with 7+ years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
01.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Treatment Coordinator
Weldon Dental
09.2022 - 12.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Administrative Assistant
Rome Gastroenterology Associates
03.2020 - 12.2021
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Served as central point of contact for outside vendors needing to gain access to building.
- Routed agreements, contracts and invoices through signature process.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Administrative Assistant
Department of Family and Children Services
06.2018 - 03.2020
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Creeler
Mohawk
04.2016 - 06.2018
- Checked creelers and parts to verify yarn placement and free movement.
- Lifted bundles weighing up to 70 pounds throughout each shift.
- Loaded bundles onto standard V-shaped and swivel frame creels.
- Readied additional creels to make speedy switches.
- Ran additional machines such as tufter to meet production needs.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Reviewed work orders, counting and inspecting finished products to match specifications.
- Promoted worksite safety by adhering to OSHA requirements and resolving hazards.
- Cleaned and organized work areas and maintained tools and equipment.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Office Manager
Top Priority
01.2015 - 01.2016
- Updated details in company database by keying in customer contacts and appointment dates.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Directed and oversaw office personnel activities.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Dental Assistant
Red bud Dental
04.2013 - 04.2015
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
C.D.A Dental Assistant - Dental Assisting
Georgia Northwestern Technical College
11.2014
High School Diploma -
Trion High School
Trion, GA05.2012
Skills
- Transporting files
- Inventory systems
- Report analysis
- Excel spreadsheets
- Technologically savvy
- Data entry documentation
- Recordkeeping and bookkeeping
- Insurance eligibility verification
- Accounting support
- Advanced MS Office Suite knowledge
- Records management systems
- Mail management
- Cash deposit preparation
- AR/AP
- Dental terminology knowledge
- Patient care advocacy
- Staff motivation
- Scheduling and calendar management
- Deadline-oriented
- Organization and efficiency
- Human Resources Management (HRM)
- Schedule management
Timeline
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
01.2023 - 12.2023
Treatment Coordinator
Weldon Dental
09.2022 - 12.2022
Administrative Assistant
Rome Gastroenterology Associates
03.2020 - 12.2021
Administrative Assistant
Department of Family and Children Services
06.2018 - 03.2020
Creeler
Mohawk
04.2016 - 06.2018
Office Manager
Top Priority
01.2015 - 01.2016
Dental Assistant
Red bud Dental
04.2013 - 04.2015
C.D.A Dental Assistant - Dental Assisting
Georgia Northwestern Technical College
High School Diploma -
Trion High School
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