Raven Ruiz
Winter Springs,FL
Summary
Customer Service professional with over 5 years of experience in managing dispatch operations, business analysis, and delivering exceptional service. Proficient in data entry, multitasking, and using software tools like Outlook, Adobe, and Excel to enhance operational efficiency. Dedicated to leveraging organizational and problem-solving skills to drive customer satisfaction and foster my professional growth.
Overview
4
4
years of professional experience
Work History
Sales
Aucera
Orlando Fl
01.2025 - 05.2025
- Exceeded sales targets through effective territory management, account planning, and sales execution.
- nalyzed sales data to identify patterns and optimize sales strategies accordingly.
- Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
- Achieved consistent sales growth by setting and surpassing ambitious sales targets each quarter.
Server
Busters Bistro
Sanford Fl
01.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Call Dispatcher
Call Dispatcher
Lake Mary, FL
09.2023 - 01.2024
- Managed dispatch operations for elevator emergencies, coordinating rapid response teams and ensuring timely service scheduling within strict deadlines.
Waitress/Server
Waitress/Server
Orange City, FL
07.2023 - 09.2023
- Delivered exceptional customer service, managed cash transactions, and maintained a clean dining area, enhancing overall guest satisfaction.
Business Analyst
Business Analyst
Lake Nona, FL
07.2022 - 06.2023
- Collaborated in cross-functional teams to complete projects, leveraging diverse skills for tax form processing and document management.
- Handled data entry for tax forms, ensuring accuracy while editing the PDF’s for precision.
Supervisor
Supervisor
Lake Mary, FL
06.2021 - 07.2022
- Led team in residential and commercial cleaning operations, ensuring equipment readiness and maintaining high standards of cleanliness for diverse clients.
- Optimized scheduling processes and managed customer accounts, improving team efficiency and client satisfaction rates.
Education
Diploma - English, Math, and Criminal Justice
Seminole State College
01.2021
Skills
- CPR
- First Aid
- Windows
- Outlook
- Office
- PowerPoint
- Excel
- Adobe
- Teams
- Organization
- Data Entry
- Cash Handling
- Multitasking
Timeline
Sales
Aucera
01.2025 - 05.2025
Server
Busters Bistro
01.2024 - 07.2024
Call Dispatcher
Call Dispatcher
09.2023 - 01.2024
Waitress/Server
Waitress/Server
07.2023 - 09.2023
Business Analyst
Business Analyst
07.2022 - 06.2023
Supervisor
Supervisor
06.2021 - 07.2022
Diploma - English, Math, and Criminal Justice
Seminole State College