Raven Shaw

• Lead recruitment, hiring, and training of staff, strengthening team performance and supporting leadership development through succession planning
• Implement process improvements that enhance operational efficiency, accuracy, and overall team productivity
• Train and mentor employees on compliance procedures, operational workflows, and performance expectations
• Oversee financial reporting and general ledger processes, ensuring accuracy and adherence to regulatory standards
• Manage high-value transactions with strict attention to detail, confidentiality, and compliance requirements
• Identify operational gaps and implement corrective actions to improve reporting accuracy and workflow efficiency

• Directed daily operations while ensuring compliance with policies and regulatory requirements
• Evaluated employee performance, developed improvement plans, and coached staff to meet performance goals
• Streamlined processes to improve efficiency and meet critical deadlines in a fast-paced environment
• Strengthened client relationships by delivering consistent, high-quality service and resolving complex concerns
• Reviewed financial and loan documentation for accuracy, completeness, and compliance
• Managed staffing functions including hiring, performance management, conflict resolution, and team development

• Supervised daily branch operations and supported team members in achieving performance and service goals
• Trained and developed new employees in alignment with operational and compliance standards
• Reviewed credit applications and documentation to assess risk and ensure accuracy
• Resolved client concerns and contributed to improved satisfaction and retention
• Supported performance evaluations and staff development initiatives