Raven S. McCray
High Point,NC
Summary
SUMMARY
I am a diligent worker, outstanding, dependable, I have over 8 years' experience in customer
service and schedule coordinator as well as a payroll Representative, I bring my vast knowledge
to any company at which I may work. I am a great collaborator, I am responsible. Driven Payroll
Specialist offering a career spent preparing journal entries and assisting with data auditing.
Highly proficient in ADP payroll processing. Responsible employee known for solving
problems and building interdepartmental relationships. Focused Payroll Specialist known for
handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated
team player. Looking to take on a new role with a company where attention to detail and all
types of personalities will be appreciated.
SKILLS
Proficient in all Microsoft Office Suite
Programs
HHA exchange system
ADP
Paychecks
processing payroll
processing tax issues
processing benefits for employees
excell
Microsoft word
processing deductions
Overview
15
15
years of professional experience
Work History
UPS PACKER
Mohawk Industries Inc
Thomasville, NC
07.2025 - Current
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected items for quality assurance before packaging and distribution.
- Collaborated with team members to optimize workflow and reduce delays.
- Maintained cleanliness and organization of work area to meet safety standards.
- I meet all the daily numbers daily
- I was top packer for the month of February
Payroll Specialist
PAYCHEX
Greensboro, NC
01.2023 - 02.2025
- Executed payroll functions for diverse organizations to maintain timely employee compensation.
- Assisted in the implementation of systems for employees to securely access and review paystubs records.
- Analyzed tax-related queries and offered strategic advice on applicable deductions.
- Addressed employee concerns regarding 401k plans and clarified deduction procedures for accurate payroll processing.
Technical Support
Charter Communications
Greensboro, NC
01.2020 - 2023
- Renew customer contracts; educate customers regarding service options and handling billing issues.
- Resolving username and password difficulties.
- Verifying proper hardware and software configuration and set up issues.
- Data back-up, sharing & synchronization troubleshooting.
- Diagnosing and resolving issues including internet connectivity, email, application downloads and more.
- Research, investigate, and respond to all customer technical issues and complaints.
- Strong troubleshooting abilities.
- The ability to work efficiently and effectively both independently and with a team.
- The ability to manage difficult customer situations and respond promptly to service requests to meet customer needs.
- Troubleshoot modems while walking customers through the process.
- Set-up appointments for technicians to assist customers.
- Researched for area outages and updated the company’s system to reflect this information.
Staffing Coordinator Supervisor
Personal Touch Home Care
West Hempstead, NY
01.2015 - Current
- Understand the day-to-day operations as it relates to coordination of patient care in a home setting.
- Basic office duties such as filing faxing, copying, typing, answering phones and routing phone calls to the respective department.
- Ability to define problems and tasks, collect data and establish facts and to take action to resolve.
- Ability to perform various computer functions, assisting with communication between departments and overall office operations.
- Demonstrate a commitment to maintain a high degree of patient satisfaction and strives to work as a team player.
- Report major incidents to appropriate departments.
- Complete weekly schedules for employees.
- Case Management of 200+ patients.
- Update families on any changes with scheduling issues.
- Review payroll entries to ensure time entries are properly entered.
- Assign cases to all employees.
- Accept new intake cases from families and insurance companies.
- Confirming health care coverage with insurance companies.
Medical Receptionist
Garden City Obstetrics/Gynecology
Garden City, NY
01.2014 - 01.2015
- Basic office duties such as answering phones and scheduling patients.
- Setup appointments/surgeries for six (6) different locations in all the five boroughs of New York City.
- Monitor and track broken appointments.
- Perform check-in procedures, obtain appropriate signatures for required documents.
- Obtain prior authorizations for procedures and prescriptions through insurance companies or workers compensation.
- Transfer records to other practices no later than 2 weeks of request.
- Input initial referral data into the agency’s computer system.
- Maintain and coordinate calendar of patient’s appointments.
- Collect copayments.
- Call-in prescriptions to pharmacies.
Customer Service/Warranty Support Agent
Sleepy’s LLC
Hicksville, NY
01.2012 - 01.2013
- Answered queue calls from customers and salespeople in a high-volume call center.
- Processed all mattress warranty claims for customers.
- Assist customers with their inquiries via inbound and outbound calls.
- Communicate clear and accurate information to the customers.
- Find resolutions for customer problems and issues.
- Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues.
- Provided customers with the results of their warranty claims.
Customer Service Representative/Technical Support
Cablevision Call Center (Staffmark Agency)
Jericho, NY
01.2011 - 01.2012
- Answered queue calls from customers in a high-volume call center.
- Renew customer contracts; educate customers regarding service options and handling billing issues.
- Strong troubleshooting abilities.
- The ability to work efficiently and effectively both independently and with a team.
- The ability to manage difficult customer situations and respond promptly to service requests to meet customer needs.
- Troubleshoot modems while walking customers through the process.
- Set-up appointments for technicians to assist customers.
- Searched for area outages and update company system to reflect this information.
Education
High School Diploma -
Roosevelt JSHS
01.2010
Skills
- Proficient in all Microsoft Office Suite Programs, HHA exchange system, ADP and Paychecks
- Excell
- PowerPoint
- Outlook
- Scheduling
Timeline
UPS PACKER
Mohawk Industries Inc
07.2025 - Current
Payroll Specialist
PAYCHEX
01.2023 - 02.2025
Technical Support
Charter Communications
01.2020 - 2023
Staffing Coordinator Supervisor
Personal Touch Home Care
01.2015 - Current
Medical Receptionist
Garden City Obstetrics/Gynecology
01.2014 - 01.2015
Customer Service/Warranty Support Agent
Sleepy’s LLC
01.2012 - 01.2013
Customer Service Representative/Technical Support
Cablevision Call Center (Staffmark Agency)
01.2011 - 01.2012
High School Diploma -
Roosevelt JSHS