Raven Ward
Chicago,IL
Summary
Personable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven to excel at both training others as well as receiving feedback. Motivated to maintain customer/client satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for team building and creating repeat positive customer experiences.
Overview
10
10
years of professional experience
Work History
CNA/Personal Assistant
State Of Illinois Dept. Of Human Resource Division Of Rehab
Chicago, IL
06.2014 - Current
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Developed individual plans of care based on assessment findings and physician orders.
CNA
Parkshore Estates
Chicago, IL
04.2023 - 07.2024
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Assistant Store Manager
Family Dollar
Chicago, IL
02.2023 - 02.2024
- Created promotional campaigns to increase brand awareness and attract new customers.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
Certification - Phlebotomy
Phlebotomy Training Solutions
Chicago, IL06-2022
Certification - Nursing Assistance
Samland Business Institue
Chicago, IL12-2013
Diploma - Medical Assisting
Everest College
Chicago, IL03-2012
High School Diploma -
Kenwood Academy
Chicago, IL06-2009
Cetificate - Barbering
Larry's Barber College
Chicago, ILSkills
- Customer rapport
- Complex Problem-Solving
- Retail Operations
- Basic Life Support
- Crisis Prevention & Intervention
- Typing 40 WPM
References
References available upon request.
Timeline
CNA
Parkshore Estates
04.2023 - 07.2024
Assistant Store Manager
Family Dollar
02.2023 - 02.2024
CNA/Personal Assistant
State Of Illinois Dept. Of Human Resource Division Of Rehab
06.2014 - Current
Certification - Phlebotomy
Phlebotomy Training Solutions
Certification - Nursing Assistance
Samland Business Institue
Diploma - Medical Assisting
Everest College
High School Diploma -
Kenwood Academy
Cetificate - Barbering
Larry's Barber College
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