Raven Woodward
Norway
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
With a high standard in customer service and satisfaction.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
Work History
Executive Assistant to the Chief Executive Officer
Dark Audio Industries
Norway
01.2023 - Current
- Managed correspondence for the Chief Executive Officer efficiently and confidentially.
- Coordinated executive schedules, meetings, and travel arrangements seamlessly.
- Prepared detailed reports and presentations for board meetings and strategic planning.
- Liaised with internal departments to ensure alignment on executive initiatives and goals.
- Managed special projects as assigned by the CEO in a timely manner.
- Provided support to other executives within the organization as required.
- Organized events hosted by the CEO, including planning logistics and coordinating catering services.
- Reviewed contracts prior to signing on behalf of the company.
Lead Food Service Worker
Taher Beaver Dam Unified School District
Beaverdam
07.2021 - 02.2023
- Supervised daily food preparation and service for students and staff.
- Managed inventory levels and ensured timely restocking of supplies.
- Trained new staff on food safety protocols and kitchen procedures.
- Maintained cleanliness and organization of kitchen and dining areas.
- Communicated effectively with team members to ensure smooth operations.
- Enforced health regulations to maintain safe food handling practices.
- Ensured that all health and safety regulations were followed at all times.
- Checked incoming shipments against invoices ensuring accuracy before accepting delivery.
- Performed daily inspections of kitchen equipment to ensure proper functioning.
- Demonstrated safe food handling techniques for staff members to ensure quality standards were met.
- Monitored temperature logs for refrigerators and freezers and ensured they are within acceptable range according to local health codes.
- Prepared daily reports detailing sales figures, labor costs, profit margins.
- Participated in monthly meetings with management team to discuss operational issues or areas needing improvement.
- Assisted cooks in preparing ingredients for meals, including measuring out spices, chopping vegetables.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
Customer Service Manager
Kohl's Department Stores, Inc
Johnson
02.2004 - 10.2019
- Supervised customer service team to ensure high-quality support.
- Developed training programs to enhance staff performance and product knowledge.
- Managed customer inquiries and resolved issues efficiently and effectively.
- Collaborated with other departments to improve overall customer experience.
- Analyzed customer feedback to identify trends and areas for improvement.
- Coordinated scheduling and staffing to meet peak service demands.
- Facilitated regular team meetings to discuss goals and performance standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated and authenticated returns, exchanges and voids.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Customer Service Certification - Customer Service Certification
Moraine Park Technical College
Fond Du Lac, WI 08.2009 - 05.2010
Waupaca High School
Waupaca , WISkills
- Executive scheduling
- Travel coordination
- Report preparation
- Confidential correspondence
- Customer relationship management
- Inventory management
- Staff training
- Attention to detail
- Performance evaluation
- Training development
- Cross-department collaboration
- Adherence to high customer service standards
- Verbal and written communication
Websites
Timeline
Executive Assistant to the Chief Executive Officer
Dark Audio Industries
01.2023 - Current
Lead Food Service Worker
Taher Beaver Dam Unified School District
07.2021 - 02.2023
Customer Service Certification - Customer Service Certification
Moraine Park Technical College
08.2009 - 05.2010
Customer Service Manager
Kohl's Department Stores, Inc
02.2004 - 10.2019
Waupaca High School