Raven Young-Rucka
Virginia Beach,VA
Summary
Proven leader and skilled problem-solver, adept in time management and customer service. At Diamond Detailing, I enhanced customer satisfaction and operational efficiency. My expertise in money handling and fostering team leadership has consistently driven positive outcomes across roles, including impactful project delivery at Pella Window & Door.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Diamond Detailing
06.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Contractor
Pella Window & Door
04.2021 - 05.2022
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Assistant Manager
Subway
06.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sandwich Artist
Firehouse Subs
09.2019 - 12.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA01-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Diamond Detailing
06.2022 - 02.2023
Contractor
Pella Window & Door
04.2021 - 05.2022
Sandwich Artist
Firehouse Subs
09.2019 - 12.2019
Assistant Manager
Subway
06.2019 - 03.2021
High School Diploma -
Bayside High School
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