Raven Jay Tabuelog
Sarino Italian Restaurant
LOUISVILLE,KY
3
Languages
3
years of professional experience
Dedicated professional experienced in customer service and guest engagement. Enhanced customer satisfaction and operational efficiency through effective communication and organizational skills. Committed to supporting team objectives and driving company success.
Work History
Server
11 Months- Provided exceptional customer service by promptly addressing guest needs and resolving issues.
- Delivered food and beverages efficiently, ensuring accuracy in orders and presentations.
- Collaborated with kitchen staff to maintain timely service during peak hours.
- Trained new servers on menu knowledge, restaurant procedures, and customer engagement techniques.
- Implemented upselling techniques to increase overall sales and improve customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hotel Manager
1 Year 5 Months- Supervised daily hotel operations to ensure exceptional guest experiences and satisfaction.
- Managed staff schedules, optimizing labor resources for peak and off-peak periods.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Coordinated marketing efforts to promote hotel events, increasing overall occupancy rates.
- Assisted in promoting and booking rooms for various functions. Supported clients in reserving function spaces for events. Facilitated the sale of rooms and event spaces to enhance customer satisfaction.
Restaurant Manager
1 Year 10 Months- Managed daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and supervised staff on service procedures and food safety protocols.
- Mastered Excel for effective balancing and labor management.
- Oversaw scheduling to meet staffing needs while controlling labor costs.
- Resolved customer complaints promptly to uphold restaurant reputation and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor of Science - Hospitality And Tourism Management
- cum laude graduate
Skills
Exceptional customer service
Guest engagement
Customer service
Guest relations management
Service prioritization
Service management
Cash handling
Strong work ethic
Languages
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary
Timeline
Server
Sarino Italian Restaurant
09.2025 - CurrentRead More
Hotel Manager
Candlewood Suites Hotel
04.2024 - 09.2025Read More
Restaurant Manager
River House Restaurant & Raw Bar
06.2023 - 04.2025Read More
University Of Northern Philippines
Bachelor of Science from Hospitality And Tourism Management
Read More