RAVEN M. HARRIS
GA
Summary
Versatile healthcare management professional leveraging years of experience as a senior healthcare administrator with proven track record of building high-performing teams and developing talent that ensures high-quality care. Possesses a diverse range of business administration skills as it pertains to process optimization, project coordination, budgeting and financial reporting, and enterprise collaboration. Executive-level execution in ensuring efficient operations through leading providers in the delivery of patient-centered care with focus and operational improvement across the care continuum.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS
Core Clinical Management, LLC
Atlanta, GA
12.2021 - 12.2022
- Developed and implemented policies, procedures, & operational strategies for startup health services management company by partnering with medical staff, hospital C-Suite, and community leaders to improve service and quality
- Oversaw and managed staff resource utilization, operational performance, patient billing, staff retention and satisfaction, and onboarded healthcare providers for 7 contracts of hospital medicine and emergency medicine in 5 states with over 100 physician and APP direct reports
- Implemented safety and quality performance standards , while increasing revenue and effectively increasing productivity through coordination and collaboration with various departments through the healthcare enterprises
CHIEF OPERATING OFFICER | INTERIM CEO
Select Specialty Hospital - Phoenix
Phoenix, AZ
08.2019 - 08.2020
- Oversight responsibility for $110 million P&L and the daily operations of a 48-bed LTACH (long-term acute care hospital) with a focus on business development, physician relations, quality assurance, and fiscal management during a pandemic
- Led a team of over 200 healthcare professionals for patients with critically, complex healthcare needs across many disciplines, including nursing, respiratory therapy, case management, pharmacy, business development, and human resources.
DIALYSIS ADMINISTRATOR
DaVita
Houston, TX
04.2016 - 06.2019
- Led teams of clinical and non-clinical professionals across 5 locations for 24/7 multi-site administrative and operational oversight for the provision of hemodialysis, peritoneal dialysis, continuous renal therapy, and plasma exchange
- Directed, coordinated, and mentored a team of over 50 nurses through quality validations of CMS-approved DNV recertification and JCAHO accreditation in alignment with federal, state, and local regulations for three consecutive years in acute care hospital setting
- Managed a P&L of $15 million and has a proven track record of driving KPIs/metrics to reduce costs
- Created and adhered to budgeting requirements in addition to managing vendor relationships
- Anticipated the hospital's needs and ensured customer satisfaction through collaboration with key physicians and C-suite personnel
- Directed the inpatient renal operations for nursing services and patient care, including but not limited to recruiting, credentialing, training, financial management, quality assurance, patient care, safety, and risk management
- Trained and developed hospital services teams to consistently achieve the highest customer satisfaction for customer care, performance, and financial outcomes
- Oversaw the procurement and inventory of all medical equipment and supplies of Houston's 18 inpatient renal units
- Initiated processes that reduced labor by 15% and increased efficiency by starting treatments one hour earlier in under 6 months
- Restructured a charge capture and billing process that resulted in a net positive turnaround of $230,000 in 60 days.
EXECUTIVE FELLOW
Baylor College of Medicine
Houston, TX
07.2015 - 04.2016
- Nine - twelve month rotational program hosted by the Office of the President where fellows experience and manage projects in all facets of healthcare administration, ranging from day-to-day operations to strategic planning with comprehensive focus on research, academic medicine, and mission driven care in collaboration with executive leadership
- Integrated an independent practice including 12 physicians into the joint-ventured health network
- Designed and implemented an online database for the Department of Philanthropy's 2500+ donors
- Instrumental in the recruitment of two nationally-recognized colorectal surgeons by analyzing demand rates and trends in Southwest Houston market for colorectal surgery
- Supervised the marketing of the revamped Sports Medicine Program for the Department of Orthopedics
- Trained and developed co-workers and new employees regarding process improvement methods for new employee onboarding
- Managed the design and implementation of protective chair rails for 3 ambulatory care centers.
SUPPORT ASSOCIATE (Temporary)
UNC Healthcare
Chapel Hill, NC
01.2015 - 05.2015
- Documented FMLA, processed pre-authorizations, and patient referrals for over 50 patients daily
- Prioritized and adjusted work plans based on the needs of the patient, the unit, and the patient care team
- Coordinated 36 pediatric and adult providers' pre-operation schedules and surgical procedures.
ADMINISTRATIVE RESIDENT INTERN
Sutter Health
Sacramento, CA
05.2014 - 09.2014
- Coordinated the design and development of California's first-ever para-medicine program
- Devised a business plan with $250K in projected savings to implement a cryopreservation stem cell lab
- Conducted risk assessments in support leadership to make informed decisions on where to utilize hospital resources.
PATIENT EXPERIENCE RESEARCHER
UNC Hospitals
Chapel Hill, NC
09.2013 - 04.2014
- Scouted feedback from previous patients and families through two focus groups; recorded and analyzed data to improve the emergency room patient experience
- Contributed to increases in patient satisfaction from the 35th percentile to the 80th percentile by improving facility cosmetics, features, and design
- Developed, implemented, and sustained a patient satisfaction improvement strategy and action plan in order to achieve a high-performance in patient satisfaction survey scores.
Education
Master of Healthcare Administration - Public Health -
THE UNIVERSITY OF NORTH CAROLINA
Chapel Hill, NCBachelor of Science - Biological Sciences -
CORNELL UNIVERSITY
Ithaca, NYSkills
- Multi-Site Management
- Process Improvement
- Quality Assurance
- LEAN Six Sigma
- Provider Scheduling
- Employee Engagement
- Workflow Optimization
- Medical Team Collaboration
- Community Engagement
- Policy Development
- Operational Efficiency
- Regulatory Compliance
- Project Management
- Business Development
- Strategic Planning and Execution
Certification
- Certified Professional Coach, Fowler International Academy of Professional Coaching
- Six Sigma Green Belt Certificate - Duke University
- Certificate of Quality and Safety, Institute for Healthcare Improvement
value highlights
- Experience in developing and maintaining policies and procedures in support of achieving benchmark quality goals.
- Proficient in training & guiding team in providing excellent patient service while assessing the overall execution of their efforts.
- Adept at supervising and administering the operational activities of medical organizations with a focus on financial management, quality assurance, patient care, safety, and risk management.
honors and awards
- Cornell Tradition Fellow, Cornell University
- DaVita: DaVita Way of Managing Graduate for Leadership Excellence & Divisional Core Value Award
Timeline
DIRECTOR OF OPERATIONS
Core Clinical Management, LLC
12.2021 - 12.2022
CHIEF OPERATING OFFICER | INTERIM CEO
Select Specialty Hospital - Phoenix
08.2019 - 08.2020
DIALYSIS ADMINISTRATOR
DaVita
04.2016 - 06.2019
EXECUTIVE FELLOW
Baylor College of Medicine
07.2015 - 04.2016
SUPPORT ASSOCIATE (Temporary)
UNC Healthcare
01.2015 - 05.2015
ADMINISTRATIVE RESIDENT INTERN
Sutter Health
05.2014 - 09.2014
PATIENT EXPERIENCE RESEARCHER
UNC Hospitals
09.2013 - 04.2014
Master of Healthcare Administration - Public Health -
THE UNIVERSITY OF NORTH CAROLINA
Bachelor of Science - Biological Sciences -
CORNELL UNIVERSITY