Raven S. Dock
Summary
Able to maintain daily schedule Enjoy heavy customer contact and handling Strong communication skills with peers and team members Readily comprehend instructions, rules, and regulations whether written or verbal Able to provide leadership in varying situations Good organization and time management skills Function well in team situations Maintain professional demeanor under stress Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
Work History
Customer Technical Support
ADT Remote
01.2023 - Current
- Answer 100+ calls
- Help customer diagnose technical issue over the phone
- Provide phone support to field technician & installers
- Assist with cctv, burglary, fire equipment, configure new devices, add & delete cameras in ADT apps
- Assist with password resets
- Schedule a job as needed
- Enhance customer satisfaction
- Escalations
Technical Customer Support
Kelly Connect Remote
10.2022 - 12.2022
- Handle 5 or more chats at a time
- Interact with customers about inquiries regarding products
- Assist with software issue
- Reset passwords
- Resolve any technical problems through trouble shooting
Certified Nursing Assistant
Mobile Infirmary
06.2018 - 10.2019
- Work under general supervision of a Registered Nurse
- Took and recorded vital signs and blood sugars
- Set up meal trays
- Monitor patient's intake and output
- Changed bed linens and gowns for comfort
- Report any change or concern from patient to Registered Nurse
- Enter data into epic
Housekeeper
Beau Rivage
02.2018 - 04.2018
- Prepare guest rooms for arrival
- Clean living area
- Change bed linen
- Remove all trash
- Clean bathroom
- Make sure all lost and found is put in the correct area
- Record completion of the room by keying it in the telephone system
Customer Service Representative
Alorica Mobile
11.2016 - 01.2018
- Answered 100+ customer service calls daily
- Assisted customers with orders, refunds and/or exchanges
- Contacted vendors and carriers as needed to assist customers with issues
- Assisted Team Lead with reports and other weekly/monthly request
- Mentored new employees and assisted with calls during the training period
- Gave accurate and appropriate information to answer questions, troubleshoot issue, and resolved complaints
- Managed customer interactions
- Looked up inventory
Certified Nursing Assistant
Mobile Infirmary
02.2016 - 08.2016
- Worked under general supervision of a Registered Nurse or a Licensed Nurse Practitioner
- Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
- Prepared and served food or fed patients needing assistance, and recorded food and liquid intake and output
- Monitored patients' intake of oral medications as directed by physician or nurse and made notation of time and amount given
- Cleaned rooms changed bedlinens and attended to patients' comfort and cleanliness
Certified Nursing Assistant
Lamar Health and Rehab
05.2014 - 10.2015
- Provided daily care at 100 bed long term care facility
- Assisted patients with personal hygiene by giving baths, serving meals, cleaning bedpans/urinals and providing fresh water
- Helped with ambulating and turning bedridden patients
- Managed supplies and restocked inventory to ensure optimal availability for patient care
Certified Nursing Assistant
Hattiesburg Health and Rehab
08.2014 - 10.2014
- Provided daily care at 184 bed health and rehab facility
- Assisted with lifting and transferring residents with mobility issues
- Served and collected food trays and assisted with patient feeding
- Performed non-sterile dressing changes
- Bathed, dressed/undressed patients and assisted with personal hygiene
Certified Nursing Assistant
Jones County Rest Home
11.2013 - 06.2014
- Provided daily care at 122 bed long term care facility
- Assessed vitals, noted information, and reported major changes to nursing staff
- Bathed and groomed patients, changed bedding, and provided basic patient care
- Established record of reliability and creating positive rapport with patients, family, and staff
Certified Nursing Assistant/Home Health Aide
Comfort Keepers
08.2013 - 11.2013
- Provided in-home care for disabled, cognitively impaired, or chronically ill patients
- Prepared food according to diets plans, fed patients, performed light housekeeping, i.e., laundry, grocery shopping, run errands
- Ensure patients adhered to care plans, diets and exercise regimens
- Assist patients with daily personal care task such as bathing, dressing, and grooming
Front Desk Associate
Navy Gateway Inns & Suites
08.2013 - 09.2013
- Provided guest services to Military Personnel
- Checked guest in/out of hotel located on Military Base
- Completed night audits, handled cash/credit transactions
- Operated/answered calls on multi-line phone system
- Made reservations and offered recommendations regarding local area.
Education
Certified Nursing Assistant Magic Touch Phlebotomy Service- Gautier, MS Phlebotomist -
SAAD HEALTHCARE
Associate of Science of General - Studies
ATLANTA METROPOLITAN COLLEGE
Atlanta, GASkills
- COMPUTER SKILLS
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Internet
- Windows
- Technical Support
- Hardware Diagnostics
- Service Support
- Software Diagnosis
Timeline
Customer Technical Support
ADT Remote
01.2023 - Current
Technical Customer Support
Kelly Connect Remote
10.2022 - 12.2022
Certified Nursing Assistant
Mobile Infirmary
06.2018 - 10.2019
Housekeeper
Beau Rivage
02.2018 - 04.2018
Customer Service Representative
Alorica Mobile
11.2016 - 01.2018
Certified Nursing Assistant
Mobile Infirmary
02.2016 - 08.2016
Certified Nursing Assistant
Hattiesburg Health and Rehab
08.2014 - 10.2014
Certified Nursing Assistant
Lamar Health and Rehab
05.2014 - 10.2015
Certified Nursing Assistant
Jones County Rest Home
11.2013 - 06.2014
Certified Nursing Assistant/Home Health Aide
Comfort Keepers
08.2013 - 11.2013
Front Desk Associate
Navy Gateway Inns & Suites
08.2013 - 09.2013
Certified Nursing Assistant Magic Touch Phlebotomy Service- Gautier, MS Phlebotomist -
SAAD HEALTHCARE
Associate of Science of General - Studies
ATLANTA METROPOLITAN COLLEGE
Similar Profiles
Frances LedbetterFrances Ledbetter
Customer Care Specialist at ADT- RemoteCustomer Care Specialist at ADT- Remote
Keasia WatkinsKeasia Watkins
Healthcare Customer Service Representative at Humana- RemoteHealthcare Customer Service Representative at Humana- Remote
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate