Raven Luque
Oakland,CA
Summary
Motivated and compassionate professional with a strong foundation in resource navigation, trauma informed communication, and collaboration. Passionate about mental health and empowering individuals. Currently completing an Associate of Arts for Transfer in Social Work and continuing toward a Bachelor of Social Work.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Services and CalFresh Navigator Intern
Basic Needs Center at Berkeley City College
02.2025 - 04.2025
- Assisted students in accessing resources for food, housing, healthcare, and financial support, including guiding them through BenefitsCal for Medi-Cal, CalFresh, and CalWORKs applications.
- Developed comprehensive resource guides for Alameda, Contra Costa, and Solano Counties, organizing information by category (food, housing, medical) and creating QR-code flyers for easy student access.
- Tabled at campus food pantries, providing students with resource information, eligibility guidance, and referrals to appropriate services.
- Maintained and updated resource binders and informational materials, ensuring accuracy and accessibility.
- Collaborated with staff and supervisors, receiving feedback to refine resource materials and improve student engagement.
- Supported a team environment, assisting with events, outreach, and operational tasks as needed.
Administrative Assistant
Auto Row Smog and Repair
2018 - Current
- Managed client intake, scheduling, and service updates in a fast-paced, high-responsibility environment.
- Coordinated communication between clients, technical staff, and management to support efficient workflow and informed decision-making.
- Conducted intake-style assessments by gathering concerns, researching potential issues, and documenting findings clearly and accurately.
- Maintained detailed records of work orders, parts, approvals, and payments, ensuring organized and reliable documentation.
- Addressed client concerns professionally by clarifying processes, setting realistic expectations, and maintaining positive working relationships.
- Assisted with inventory oversight, parts procurement, and supplier communication to support daily operations.
Education
Associate of Arts For Transfer - Social Work And Human Services
Berkeley City College
Berkeley, CAHigh School Diploma -
Skyline High School
Oakland, CA01-2016
Skills
- Advocacy
- Conflict resolution
- Self-awareness
- Written and verbal communication
- Resource navigation
- Active listening
- Cultural competence
- Trauma-informed
- Mental Health First Aid certified
- Naloxone/NARCAN certified
Certification
- National Mental Health First Aid (MHFA)
- Naloxone (NARCAN) Administration
- Social and Human Service Work Readiness
Timeline
Social Services and CalFresh Navigator Intern
Basic Needs Center at Berkeley City College
02.2025 - 04.2025
Administrative Assistant
Auto Row Smog and Repair
2018 - Current
Associate of Arts For Transfer - Social Work And Human Services
Berkeley City College
High School Diploma -
Skyline High School