Ravi Kumar

• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Identified needs of customers promptly and efficiently.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Gathering requirements, Creating User stories, writing functional specifications, gaps analysis, providing estimates.
• Handling large, complex engagements (integration with third-party vendors like MIB, APS, and the client database of TLP) and key business functions like Underwriting Workbench, Requirement Management, and Cash Management.
• Creating and reviewing a test plan for different enhancements. Execution of functional, integration, and regression test plans through the use of various tools and processes used for requirement and test traceability defined as per guidelines.

Involved in estimation for upcoming projects, as well as change controls for the ongoing implementation.

Involved in build promotion activities.

Point of contact for the Automation team.

Defect reporting, defect triage, and causal analysis, communicating with development managers, delivery managers, business consultants, project managers, and the support team. Manage QC, external and internal JIRA, and coordinate with the team on JIRA updates.

Identify training requirements and facilitate various training sessions for new joiners.