Ravi Chander Reddy Rondla

• Manage multiple work streams of Health Care delivery, coordinating with Business Leads and Team Leads.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Recognized by management for providing exceptional customer service.
• Collaborated with others to discuss new opportunities.

Dedicated and results-driven Healthcare Recruiting Delivery Lead with a proven track record of successfully managing end-to-end recruitment processes in the healthcare industry. Offering extensive expertise in talent acquisition, team leadership, and client relationship management.

Demonstrated ability to navigate the complexities of healthcare recruitment, ensuring the timely and high-quality placement of healthcare professionals.

Adept at developing and implementing recruitment strategies to meet organizational goals and foster strong partnerships with healthcare institutions.

Skilled in leading and mentoring recruitment teams to achieve peak performance.

Committed to staying abreast of industry trends, regulations, and best practices to optimize recruitment processes and enhance overall organizational success in the healthcare sector.

• Handle end-to-end payroll, HCM, and taxation services for major global companies.
• Handled difficult situations with tact, diplomacy, and professionalism.
• Conducted customer service training for new hires.
• Monitored customer feedback surveys to identify areas of improvement.
• Collaborated with other departments such as Sales, Marketing, and Technical Support.
• Met and exceeded performance goals to support long-term company growth and market dominance.
• Detail-oriented and highly skilled Payroll Analyst with a specialization in ADP systems. Adept at managing end-to-end payroll processes, ensuring accuracy, compliance, and timely execution. Proven expertise in configuring and optimizing ADP software to streamline payroll operations. Proficient in interpreting complex payroll policies, tax regulations, and compliance requirements. Demonstrated ability to conduct thorough audits, resolve discrepancies, and generate insightful reports. Experienced in collaborating with cross-functional teams and providing exceptional customer service to address employee inquiries. Committed to staying updated on ADP technology advancements and continuously improving payroll processes for enhanced efficiency and accuracy.

• Lead sales efforts for iKonnect, a leading Restaurant Software Service Provider.
• Managed financial forecasting for future sales activity based on historical performance metrics.
• Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
• Hired and trained talented employees to build valuable, skilled sales team.
• Provided guidance, mentoring and training support to entry-level sales personnel.
• Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
• Presented sales proposals to prospective customers to build new opportunities.
• Directed all aspects of the sales cycle from initial contact through successful closure of deals.

• Provide staffing services across various sectors including Administrative, IT, Customer Service, Accounting, HR, Oil, and Gas.
• Identified and filled temporary, contract, and permanent staffing needs for clients.
• Managed recruitment process from initial contact through onboarding of new hires.
• Implemented strategies that enhance diversity goals while meeting business objectives.
• Sourced passive talent through networking events, professional associations, social media sites.
• Participated in job fairs as a representative of the company's recruitment team.
• Wrote job descriptions and posted to job boards.
• Maintained accurate records of applicant tracking systems data.
• Facilitated relocation processes including travel arrangements, housing searches, visa applications.
• Provided guidance to hiring managers on interviewing techniques and selection criteria.
• Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.

• Provide professional search services in various domains including Administrative, IT, Customer Service, Accounting, HR, Oil, and Gas.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Developed strategies to increase team productivity and improve customer service levels.
• Fostered positive employee relationships through communication, training, and development coaching.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Collaborated with other departments to develop effective solutions that meet customer needs.

• Handle escalations from customers regarding Credit Card issues.
• Customer Service Representative with a focus on Synchrony, combining strong communication skills and a customer-centric approach. Proven ability to handle a high volume of customer inquiries, providing accurate and timely information regarding Synchrony's products and services.
• Proficient in navigating Synchrony systems and databases to address customer concerns, process transactions, and resolve issues.
• Adept at maintaining a positive and empathetic demeanor to enhance the customer experience. Experienced in identifying opportunities to upsell or cross-sell Synchrony's offerings while ensuring customer satisfaction.
• Committed to meeting and exceeding performance metrics and contributing to a collaborative and results-driven team environment.
• Prepared presentations summarizing findings from investigations into process issues.

• Work in a multinational IT corporation providing information technology products and services.
• Trained customers on Computers and Servers and answered questions to provide customer support.
• Supported registration processes with technical assistance and troubleshooting.
• Worked closely with other departments such as sales, marketing and technical support teams to ensure optimal delivery of services.
• Provided guidance and training on proper use of products and services as needed by customers.
• Ensured compliance with applicable laws and regulations when delivering services to customers.
• Analyzed trends in customer feedback data to identify areas for improvement in services offered.