Ravin Gandhi
Customer Service/ Technical Support
Denton , Texas,United States
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Contact Center Representative /Billing Specialist
JetSpring LLC
11.2021 - 07.2022
- Utilize Zendesk and specific Knowledge base to provide exceptional service.
- Be patient with upset customers and give assurance
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Researched and resolved billing discrepancies to enable accurate billing
Apple Technical Support Advisor
Conduent Solutions
01.2020 - 11.2020
- Provide Thorough support and problem resolution for customers
- Support customers with online billing and account issues
- Displayed courtesy and strong interpersonal skills with customer interactions
- Maintained up-to-date knowledge of policies
- Performed Tier 1 troubleshooting for iOS , Watch OS , Airpods, iPadOS and Apple TV
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Managed call flow to respond to technical support needs of customers.
Online English Teacher
DadaAbc
08.2018 - 03.2020
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Explored and implemented innovative use of technology in language education.
Frozen Yogurt Shop Worker
Yogurt Story
08.2016 - 05.2018
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Auto Parts Salesman
Auto Zone
08.2015 - 03.2016
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
TESOL Certificate - English-as-a-Second-Language Education
International Open Academy
New York , NY11.2018
A&P License - Aircraft Airframe And Powerplant Mechanics
Aviation Institute of Maintenance
Irving, Texas08.2018
GED -
Texas Education Agency
Texas07.2016
Skills
- Verbal and Written Communication
- Report Creation
- Microsoft Word
- Computer Proficiency
- Customer Relationship Management
- Technical Support
- Slack
- Zendesk
- Apple IOS
- Customer Accounts Management
- Customer Service Expertise
- Billing Dispute Resolution
Timeline
Contact Center Representative /Billing Specialist
JetSpring LLC
11.2021 - 07.2022
Apple Technical Support Advisor
Conduent Solutions
01.2020 - 11.2020
Online English Teacher
DadaAbc
08.2018 - 03.2020
Frozen Yogurt Shop Worker
Yogurt Story
08.2016 - 05.2018
Auto Parts Salesman
Auto Zone
08.2015 - 03.2016
TESOL Certificate - English-as-a-Second-Language Education
International Open Academy
A&P License - Aircraft Airframe And Powerplant Mechanics
Aviation Institute of Maintenance
GED -
Texas Education Agency
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