Ravina Verma
Portage,MI
Summary
Highly motivated and results-oriented Quick Service Restaurant (QSR) Shift Leader with 5+ years of experience. Proven ability to lead and develop teams, ensuring exceptional customer service and operational efficiency. Recognized for exceeding sales goals, streamlining processes, and fostering a positive work environment.
Overview
1
1
year of professional experience
Work History
Pfizer
Powders Packaging
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
College of DuPage
Glen Ellyn, IL12.2021
Skills
* Team Leadership and Development
* Training and Onboarding
* Performance Management and Coaching
* Customer Service and Satisfaction
* Operational Excellence and Efficiency
* Sales and Revenue Management
* Inventory Control and Cash Handling
* Safety Compliance and Procedures
Languages
English
Native or Bilingual
Additional Information
Shift Leader | Dunkin' Donuts | Berkeley, IL (March 2018- November 2022)
*Led and motivated a team members, fostering a collaborative and high performing work environment.
*Developed and implemented training programs to ensure efficient onboarding and skills development for new employees.
*Resolved customer inquires and complaints promptly and professionally, maintaining high customer satisfaction ratings.
*Ensured adherence to all operational procedures and safety protocols, minimizing risks and maximizing efficiency.
*Contributed to achieving and exceeding sales targets through effective coaching and team collaboration.
Started working as Forklift Driver (May 2023- August 2023)
Currently working in Powders Packaging since August 2023
Timeline
Pfizer
Powders Packaging
05.2023 - Current
High School Diploma -
College of DuPage
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