Ravindra Persaud
Mount Vernon
Summary
Results-driven Phlebotomy Supervisor with expertise in Electronic Health Records and quality control. Proven track record in training teams and ensuring timely specimen processing, enhancing operational efficiency and patient care. Detail-oriented Laboratory Manager skilled in specimen processing and customer service. Successfully trained new team members and managed a high-performing staff, ensuring adherence to safety protocols and state standards to deliver exceptional patient outcomes.
Overview
9
9
years of professional experience
Work History
Phlebotomy/Specimen Processing Supervisor
Westmed Medical Group
White Plains
01.2021 - Current
- Performed venipuncture on pediatrics, adults, and geriatrics.
- Performed nasopharyngeal, oropharyngeal, and wound swabs.
- Performed Electrocardiograms
- Performed pulmonary function test.
- Performed specimen processing duties to ensure that tests were done correctly, such as aliquots, separating serum, plasma, and making sure certain tests were refrigerated, frozen, or left at room temperature.
- Performed administrative duties such as ordering supplies, maintaining inventories, preparing reports.
- Performed daily, weekly, and monthly temperature log checks for the refrigerators and freezers to ensure specimens are sent to the laboratory within the acceptable range for testing.
- Performed point-of-care testing using machines such as the Acti-diff hematology analyzer, Cepheid GeneXpert, microbiology, clinical chemistry, blood bank, and performing quality controls.
- Ensured that specimens were sent to the laboratory in a timely manner for patients and doctors to get results.
- Ensured that if specimens were stat, they would be sent to the laboratory to be resulted within the system, three to four hours.
- Maintained a stable, clean, healthy, and positive environment for staff members (45).
- Managed to do quarterly staff work evaluations, time sheets, payroll, and disciplinary actions.
- Manage staff PTO, call-outs, sick time
- Schedule staff for redirection to different sites if call outs, or if due to low or high volume of tasks.
- Attend meetings, trainings within the company to ensure the laboratory team meets state standards as well as OSHA.
- Training new members of the team to ensure every patient has a safe, welcoming, and productive visit.
- Training new members of the team to ensure their safety, procedures of the laboratory, and protocols of laboratory.
- Reached out to physicians and patients if redraws were needed due to medical needs.
- Scheduled patients for laboratory visits
Laboratory Manager
Caremount Medical
Mount Kisco
08.2017 - 01.2021
- Performed phlebotomy, Electrocardiograms, pulmonary function test, IVs, injections, taking vitals, and entering test data for physicians
- Performed testing on pediatrics, adults, geriatrics, as well as worked with special needs pediatrics, adults and geriatrics.
- Process specimens such as blood, urine, stool, swabs, sputum, and semen.
- Transported specimens to and from our main laboratory by separating specimens due to certain temperatures if needed to be refrigerated or frozen
- Managed specimens from multiple departments, such as OBGYN, Urology, Endocrinology, and Orthopedics.
- Assisted and aided in the help of retrieving cerebrospinal fluid with physicians.
- Assisted in running IVs and performing phlebotomy for hard stick patients.
- Performed covid rapid testing, as well as aided within running the covid unit such as ordering PPE, cepheid swabs, controls for the machines, and sterilizing rooms within the clinic.
- Performed disciplinary action task if needed, and write ups.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Amazon and Jewelry Shipment Manager
Yellow Gold Incorporation
New York
04.2016 - 04.2017
- Creating templates to sell gold, silver, and diamonds.
- Oversaw inventory management, tracking stock levels and reordering supplies.
- Implemented safety protocols for handling hazardous materials during shipments.
- Trained staff on efficient packing methods and proper equipment use.
- Resolved shipment discrepancies by investigating issues and communicating with stakeholders.
- Collaborated with logistics teams to optimize routing for cost-effective transport.
- Maintained accurate documentation for all outgoing shipments and inventory records.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Resolved issues related to damaged goods, incorrect shipments, missed deadlines.
- Coordinated with suppliers to confirm product availability and shipping details.
- Managed daily shipment schedules to ensure timely deliveries and compliance.
- Provided exceptional customer service throughout entire installation process.
- Developed strategies to improve customer service quality standards.
- Provided excellent customer service with a positive attitude.
- Developed strategies to improve customer service processes.
- Provided customer service to ensure customer satisfaction.
- Greeted customers and provided prompt, friendly customer service.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Nursing
Hunter College
New York, NY03-2026
Phlebotomy Technician -
New York Medical Training Center
New York02-2016
Electrocardiogram Technician -
New York Medical Training Center
New York, NY02-2016
Peripheral Intravenous Certification -
New York Medical Training Center
New York02-2016
Skills
- Electronic Health Records
- Laboratory Information System
- Athena
- Nexgen
- Copia
- Epic
- Harvest
- Venipuncture
- Sample and specimen collection
- Diagnostic Testing
- Infection Control
- Medical testing
- Time management proficiency
- Microsoft exel, word, powerpoint, outlook
- Basic Life Support
- Cardiopulmonary Resuscitation
- Quality control management
- Staff training and development
References
References available upon request.
Timeline
Phlebotomy/Specimen Processing Supervisor
Westmed Medical Group
01.2021 - Current
Laboratory Manager
Caremount Medical
08.2017 - 01.2021
Amazon and Jewelry Shipment Manager
Yellow Gold Incorporation
04.2016 - 04.2017
Bachelor of Science - Nursing
Hunter College
Phlebotomy Technician -
New York Medical Training Center
Electrocardiogram Technician -
New York Medical Training Center
Peripheral Intravenous Certification -
New York Medical Training Center
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