Ravindra Shinde
1642 Melrose Avenue, Apt.309,WA
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Knowledgeable Desired Position with strong background in hospitality management and team leadership. Demonstrated success in enhancing guest satisfaction and streamlining service operations. Proven ability to train and mentor staff while maintaining high standards of service and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
Saffron Bar And Grill
07.2018 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Servee
Wild Ginger Restaurant
06.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Ivars Fish Bar
03.2016 - 12.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master's In Hospitality - Food And Beverage
Rizhvi , Mumbai
Mumbai, India07.2012
Bachelor's Degree In Hotel And Tourism - Food And Beverage
JJ School of Hotel And Tourism Management
Mumbai / India05.2010
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- Quality control
- Operational efficiency
Certification
Bachelor's degree in hotel and tourism management
Masters in hospitality.
Timeline
Lead Server
Saffron Bar And Grill
07.2018 - Current
Servee
Wild Ginger Restaurant
06.2018 - 01.2020
Server
Ivars Fish Bar
03.2016 - 12.2018
Master's In Hospitality - Food And Beverage
Rizhvi , Mumbai
Bachelor's Degree In Hotel And Tourism - Food And Beverage
JJ School of Hotel And Tourism Management