Ravonnia Moss
Birmingham,AL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
Work History
Frontline & New Hire Partnership
T-MOBILE
2025.10 - Current
- Partnered directly with frontline employees and new hires to identify role-specific pain points, barriers to success, and training gaps.
- Facilitated focus groups and listening sessions to better understand onboarding experiences, day-to-day challenges, and performance drivers.
- Synthesized frontline feedback into clear themes and shared insights with leadership to influence coaching strategies, onboarding adjustments, and operational focus areas.
- Acted as a bridge between new hires and leadership to ensure employee voice was represented and addressed.
- 2025–2026 Focus
Care Interim Sr. Manager
T-Mobile
2023.08 - 2024.01
- Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results.
- Achieve and maintain a significant level of knowledge of customer care center technology, operations and processes, methods and procedures, competitive issues and interdepartmental operations.
Team Manager
T-Mobile
2021.12 - Current
- Built customer relationships by responding to inquiries, identifying, and assessing customers’ needs, resolving problems, and following up with potential and existing customers.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Collaborated with Business Support department to find product needs based on market and onboarded team to pitch those products.
- Established performance and service goals and held associates accountable for individual performance.
Team of Experts Coach
T-Mobile
2018.08 - 2021.11
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Developed quality employees within call center to take over leadership positions.
Education
High School Diploma -
Ensley High School
Birmingham, AL05.1997
Skills
- Team recruitment
- Performance-focused
- Time Management
- Employee Performance Reviews
- Motivational Leadership
- Staff Support
- Strength Finders
Accomplishments
Involvement
Hiring -Jan 2022- Current
Responsible for hiring internal and external candidates. Review all assessments, to scheduling interview, and delivering feedback.
Mentor Match Program- November 2022- Current
• Provides open mentorship for anyone looking to move into a leadership role and or specific department.
DE&I
May 2020- Current
• Close partnership with the DE&I panel and supports each network by advocating for events and encourages participation.
In Crowd Winner/Peak
• 2011
• 2013
• 2014
• 2017
• 2018
• 2021
Peak Achievement Award 2020
Received Top Team Manager of the Year Award 2022
Received Value All Star Award 2022
L.E.A.D Program 5/2023- 11/2023
• It's a program designed to guide leaners as they develop next-level capabilities to move from a people manager to a leader of organizations. It's also a 6- month road trip that has 8 destinations built around T-Mobile Values in Acton that support a leadership mindset.
Training
- L.E.A.D Program 5/2023–11/2023
- It’s a program designed to guide leaners as they develop next-level capabilities to move from a people manager to a leader of organizations. It’s also a 6- month road trip that has 8 destinations built around T-Mobile Values in Action that support a leadership mindset.
Involvement
- Hiring - Jan 2022- Current
- Responsible for hiring internal and external candidates. Review all assessments, to scheduling interview, and delivering feedback.
- Mentor Match Program- November 2022- Current
- Provides open mentorship for anyone looking to move into a leadership role and or specific department.
- DE&I May 2020- Current
- Close partnership with the DE&I panel and supports each network by advocating for events and encourages participation.
Awards
In Crowd Winner/Peak, 2011, 2013, 2014, 2017, 2018, 2021, Peak Achievement Award 2020, Received Top Team Manager of the Year Award 2022, Received Value All Star Award 2022
Timeline
Frontline & New Hire Partnership
T-MOBILE
2025.10 - Current
Care Interim Sr. Manager
T-Mobile
2023.08 - 2024.01
Team Manager
T-Mobile
2021.12 - Current
Team of Experts Coach
T-Mobile
2018.08 - 2021.11
High School Diploma -
Ensley High School