Ravonte Burton
Jackson,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Homewood Suite By Hilton Hotels
Jackson, MS
06.2021 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Created and implemented training programs to enhance employee performance.
Customer Service Representative
Conduent Call Center
Madison, MS
12.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
Comcast, CAE
Jackson, MS
01.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Stocker Associate
Walmart
Ridgeland, MS
02.2015 - 12.2016
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Cornerstone Christian Correspondence School
15938 US-17 Townsend, GA 3133105.2016
Skills
- Upselling Products and Services
- De-escalation Techniques
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Order and Refund Processing
- Multitasking and Prioritization
- Complaints Handling
- Problem Solving
- Conflict Resolution
Timeline
Housekeeping Supervisor
Homewood Suite By Hilton Hotels
06.2021 - Current
Customer Service Representative
Conduent Call Center
12.2018 - 03.2020
Customer Service Representative
Comcast, CAE
01.2017 - 12.2018
Stocker Associate
Walmart
02.2015 - 12.2016
High School Diploma -
Cornerstone Christian Correspondence School