Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Community Service
Timeline
Generic

RAWLINGS CHIDI

Healthcare Administrator - OD, MPH, MHA(c)
Kansas City,MO

Summary

Dedicated and experienced healthcare professional with 13 years of experience and proven performance in management, leadership, and communication, seeking the position of Healthcare administrator. Skilled in problem-solving, planning, and a comprehensive understanding of healthcare operations to contribute to the success of a dynamic healthcare organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PATIENT REGISTRAR

North Kansas City Hospital
Kansas City, MO
12.2022 - Current
  • Developed and maintained excellent customer service skills while interacting with the patient population of 150 person daily
  • Proficient in multitasking and prioritizing tasks to ensure efficient workflow of the registration process
  • Demonstrated ability to accurately schedule and register inpatients and outpatients promptly, utilizing various electronic health record systems
  • Supported ED techs and nurses in Triage
  • Verified insurance and increased copay collection by 10% monthly
  • Carry out other tasks as assigned by the department supervisor and nurse leaders.

MANAGER OF CLINICAL SERVICES

Global Care Clinics
Aba, Abia
07.2020 - 12.2020
  • Led a team of clinical professionals, overseeing day-to-day operations and ensuring the delivery of high-quality patient care
  • Implemented and maintained clinical protocols, ensuring compliance with regulatory standards and guidelines
  • Collaborated with cross-functional teams to develop and execute strategic initiatives to enhance patient outcomes and satisfaction
  • Conducted performance evaluations, provided feedback, and facilitated professional development opportunities for staff
  • Established and maintained effective communication channels between clinical staff, administration, and other departments
  • Monitored and evaluated clinical processes, identifying areas for improvement and implementing corrective actions
  • Conducted regular training sessions for clinical staff to ensure compliance with best practices and updated guidelines.

PRACTICE MANAGER/OPTOMETRIST

Unicomer Group
Castries, St. Lucia
11.2018 - 06.2020
  • Managed daily operations including supervising appointment scheduling, verifying insurance coverage, and resolving complaints
  • Supervised and provided guidance to staff members, motivating them to perform their best
  • Performed at least 18 eye examinations every day and converted at least 70% of them into sales
  • As a result, the company's monthly profit increased by more than 25%
  • Trained and mentored three staff on techniques for converting prescriptions into sales
  • This resulted in a 45% increase in employee personal monthly sales, as the team maintained the lead as the best performer in revenue production for two quarters
  • Managed direct reports to maximize productivity, efficiency, and potent
  • Managed and directed optical team and reporting to senior Optometrist and regional optical chain manager.

PRACTICE MANAGER/OPTOMETRIST

Unicomer Group
Roseau, Dominica
05.2016 - 11.2018
  • Managed daily operations including supervising appointment scheduling, verifying insurance coverage, and resolving complaints
  • Supervised and provided guidance to staff members, motivating them to perform their best
  • Performed at least 20 eye examinations every day and converted at least 70% of them into sales
  • As a result, the company's monthly profit increased by more than 35%
  • Trained and mentored three staff on techniques for converting prescriptions into sales
  • This resulted in a 45% increase in employee personal monthly sales, as the team maintained the lead as the best performer in revenue production for two quarters
  • Managed direct reports to maximize productivity, efficiency, and potent
  • Managed and directed optical team and reporting to senior Optometrist and regional optical chain manager.

OPTOMETRIST/BRANCH PRACTICE MANAGER

First Opticians Ltd
Abuja, Nigeria
07.2011 - 11.2013
  • Provided excellent patient care through quality eye exams, prescription of glasses, contact lenses, visual aids, vision training, and ocular disease management in line with standard protocols
  • Addressed patient's lifestyle visual needs by providing counseling, eyewear prescriptions, and other procedures as required
  • Worked closely with the company's marketing team by providing professional input and guidance
  • Consistently increased sales by 15-20% monthly
  • Fostered better relationships between patients, care team members, and the business
  • Performed coaching and mentoring activities for interns and newly hired team members on office procedures and computer systems for optometrists.

Education

MASTERS IN HEALTHCARE ADMINISTRATION (C) -

Park University
Kansas City, MO
05-2024

MASTER OF PUBLIC HEALTH -

University of the West Indies
10.2018

DOCTOR OF OPTOMETRY (O.D.) IN OPTOMETRY -

Abia State University
08.2008

Skills

  • Operations Management
  • Interpersonal skills
  • Health Information Systems
  • Schedule Management
  • Problem Solving & Critical Thinking
  • Data Analysis/Microsoft office
  • Written & Oral Communication
  • Electronic Health Records (EHR) Systems
  • Quality Improvement
  • HIPAA Guidelines

Certification

  • Licensed Optometrist - Saint Lucia Allied Health Council
  • Adult First Aid/CPR/AED - Emergency First Response
  • Licensed Optometrist - Optometrists and Dispensing Optician Registration Board of Nigeria
  • Licensed Optometrist - Trinidad & Tobago Opticians registration Council
  • American College of Healthcare Executives (ACHE) Student member
  • American College of Healthcare Administrators (ACHA) Student member

Volunteer Experience

  • MEMBER, Patient Experience Advisory Council @ North Kansas City Hospital, Kansas City, MO, 01/2023-Present
  • FIRST YEAR STUDENT MENTOR, Park University, ParkVille, MO, 08/2022-07/2023

Community Service

VOLUNTEER STAFF, NKCH Community Health Department, Kansas City, MO

Timeline

PATIENT REGISTRAR

North Kansas City Hospital
12.2022 - Current

MANAGER OF CLINICAL SERVICES

Global Care Clinics
07.2020 - 12.2020

PRACTICE MANAGER/OPTOMETRIST

Unicomer Group
11.2018 - 06.2020

PRACTICE MANAGER/OPTOMETRIST

Unicomer Group
05.2016 - 11.2018

OPTOMETRIST/BRANCH PRACTICE MANAGER

First Opticians Ltd
07.2011 - 11.2013

MASTERS IN HEALTHCARE ADMINISTRATION (C) -

Park University

MASTER OF PUBLIC HEALTH -

University of the West Indies

DOCTOR OF OPTOMETRY (O.D.) IN OPTOMETRY -

Abia State University

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RAWLINGS CHIDIHealthcare Administrator - OD, MPH, MHA(c)