Ray Adams
Bristol,TN
Summary
Success-oriented auto dealer operations leader well-versed in running every department with skill and efficiency. Familiar with manufacturer standards, customer relations strategies and business management practices. Pursuing a new professional challenge.
Overview
36
36
years of professional experience
Work History
Fixed Operations Director
Rusty Wallace Toyota
07.2022 - Current
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
Fixed Operations Director /Sales Manager
AutoNation
07.2020 - 07.2022
- Monitored financial performance through daily reports.
- Supervised mechanics, service advisors and sales personnel.
- Directed fixed operations of 45 member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Fixed Operations Director
Cass Burch Chrysler Jeep Dodge And Jeep
04.2019 - 07.2020
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Met with customers to discuss service needs and offer available solutions.
- Trained 20 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Fixed Operations Director
Freindship Chrysler Dodge Jeep And Ram
11.2008 - 03.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 30 employees.
- Hired and trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
Military Police Officer
US Army
10.1987 - 07.1990
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Education
No Degree - Criminal Justice
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Tennessee High School
Bristol, TN08.1987
Skills
- Customer Service Management
- Cost Reduction
- Decision Making
- Verbal and Written Communication
- Sales Tracking
- Business Leadership
- Goal Setting
- Team Leadership
Timeline
Fixed Operations Director
Rusty Wallace Toyota
07.2022 - Current
Fixed Operations Director /Sales Manager
AutoNation
07.2020 - 07.2022
Fixed Operations Director
Cass Burch Chrysler Jeep Dodge And Jeep
04.2019 - 07.2020
Fixed Operations Director
Freindship Chrysler Dodge Jeep And Ram
11.2008 - 03.2019
Military Police Officer
US Army
10.1987 - 07.1990
No Degree - Criminal Justice
Jacksonville State University
High School Diploma -
Tennessee High School
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