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Ray Aleman
DSER Senior Child Support Agent
Augusta,USA
Work Preference
Summary
Motivated and dedicated with internal drive to exceed goals, provide exemplary customer satisfaction. Exceptional problem solving, driven to succeed, with a strong interpersonal, and analytical skills. Detail oriented, systematically driven planner with ability to multi-task, accountability, safety, and negotiations.
Experienced with conflict resolution, ensuring compliance, and proper interacting. Utilizes strategic thinking and effective communication to manage complex situations. Track record of strong problem-solving skills and maintaining order in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Senior Child Support Enforcement Agent
DHHS-DSER
Augusta, ME
06.2025 - Current
- Conducted investigations to ensure compliance with regulations and policies.
- Collaborated with Non Custodial Parent and attempt to come up with a good payment agreement for case.
- Evaluated cases for potential actions to be taken and if court contempt is needed complying legal frameworks and guidelines.
- Developed training materials for staff on regulatory compliance and enforcement procedures.
Human Services Court Agent
State of Maine – DHHS –DSER
Augusta, ME
06.2019 - Current
- Establishing obligations, assisting Attorneys and courts, Handling case accounting
- Mentored junior agents in investigative techniques and case management strategies.
- Streamlined workflows to enhance efficiency in case processing and documentation.
- Analyzed data trends to inform strategic decision-making in enforcement priorities.
- Conducted thorough investigations for accurate case resolutions.
Sales Consultant
Best Buy
09.2016 - 04.2023
- Cell Phone activation and troubleshooting
State of Maine - BMV-Office Specialist I-LTT
09.2016 - 06.2019
- Ordering Trailer, Inventory control, validate registrations, review accounting of vendors.
- Review sales tax, process yearly over $10 million dollars in revenue for BMV.
Senior Manager B
FED EX GROUND
Lewiston, ME
10.2002 - 03.2015
- Directed daily operations, handling problems, and improving processes.
- Effectively lead and motivated employees through implementation of training and incentive plans.
- Oversaw employee relations encompassing staff recruitment, training, and performance evaluation
- Guided team to exceed performance, response time and efficiencies for customer satisfaction
- Handled all contract bids and independent contractors for 88 work areas
- Planned and balanced budget, resources, accounting.
- Maintained all terminal data for analysis review year, vehicle files, fleet, net, maintenances, fuel control.
- Conducted safety meetings.
CPC District Manager
01.2010 - 01.2013
- Assisted in establishing new department across New England and most of the East Coast
- Hired, trained, and set up offices, maintain budget and accounting
- Created tracking excel spread sheet for data to find patterns and find solutions, review data year over year
- Educated and trained all stations within the district on new processes and how to improve
Senior Manager B
01.2007 - 01.2010
- Ran daily operations to include staffing and budget control
- Coordinated driver’s safety, skills, and leadership training
- Negotiation and maintain contract with the independent contractors for 48 work area statewide.
- Review and maintain the scheduled of construction of new Facility.
- Maintain all tracking related forms on progress, conducted conference calls to provide updates.
- Prioritized repairs and other maintenance, maintain budget, and accounting
P & D Manager II
01.2005 - 01.2007
- Executed the management of pickup and delivery (P&D) operations for over 126 contractors.
- Established close relations with customer service, sales, customer Pickup Coordinator, and station management.
- Handled all P & D activities for dispatching pick-ups to trailers daily for over 210 runs and enter the system.
Administrative Service Manager III
01.2002 - 01.2005
- Administered the following departments: Accounting, QA Department, Contractor Pay, Data Entry, Budget
Education
Associate of Science -
Hudson County Community College
Jersey City, NJ06.1991
Skills
- Strategic Planning/ Analysis
- Customer Service / Networking
- Troubleshooting / Accuracy
- Team Coordination / Motivator
- Logistics / Research
- Presentations / Organization
- Negotiator / Active Listener
- Assertiveness
- Investigative skills
- Teamwork and collaboration
Education & Awards
- Preparing for Promotion 02-2024
- SCRUM Master Certificate 7-2018
- ProSource Professional Certifications 8-2015
- Lean Management Certificate #QtlqRdq015
- Senior Manager Rookie Manager of the Year 2007
Timeline
Senior Child Support Enforcement Agent
DHHS-DSER
06.2025 - Current
Human Services Court Agent
State of Maine – DHHS –DSER
06.2019 - Current
Sales Consultant
Best Buy
09.2016 - 04.2023
State of Maine - BMV-Office Specialist I-LTT
09.2016 - 06.2019
CPC District Manager
01.2010 - 01.2013
Senior Manager B
01.2007 - 01.2010
P & D Manager II
01.2005 - 01.2007
Senior Manager B
FED EX GROUND
10.2002 - 03.2015
Administrative Service Manager III
01.2002 - 01.2005
Associate of Science -
Hudson County Community College